Trade Desk Associate I

Support clients of an online brokerage by investigating inquiries across margin analysis, position liquidations, trade cancellations, and order status/execution. Handle routine and complex questions via phone, tickets, and chat with strong judgment and courtesy. Educate clients using proprietary trading and administrative platforms to align with automated self-service. Partner with global client service teams and collaborate with departments including Programming, Clearing, Cashiering, and Compliance. Improve systems and procedures for client service operations.