Technical Customer Success Manager (SaaS)

Hire Hangar
Cape Town
Workplace: RemoteFull timeUSD 800 - 3,000 monthlyFunction: Customer Success & Account ManagementExperience: 2-4 yearsSkills: ["Communication","Problem-solving","Team collaboration"]

Technical Customer Success Manager to drive onboarding, adoption, and ongoing success for a remote, SaaS-based podcast/content distribution service. You’ll blend business context with technical know-how, translate client needs into processes, and collaborate with internal teams to ensure scalable, repeatable service delivery for U.S./UK-based clients.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Hire Hangar
Hire Hangar
2 months ago

Technical Customer Success Manager (SaaS)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Technical Customer Success Manager to drive onboarding, adoption, and ongoing success for a remote, SaaS-based podcast/content distribution service. You’ll blend business context with technical know-how, translate client needs into processes, and collaborate with internal teams to ensure scalable, repeatable service delivery for U.S./UK-based clients.
Location: Cape Town
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage the full customer lifecycle from onboarding through renewal.
  • •Act as a trusted advisor, combining business context with technical understanding.
  • •Translate client needs into documented processes, workflows, and service actions.
  • •Support data-driven conversations using platform metrics, reports, and integrations.
  • •Proactively resolve issues and manage expectations with clarity and professionalism.

Pay and Benefits

Salary: USD 800 - 3,000 monthly

Key Requirements

  • •2–4 years of experience in customer success, technical account management, or SaaS support
  • •Foundational knowledge of SQL and Python, with the ability to discuss logic, queries, or data flows
  • •Experience working within a tech or SaaS company environment
  • •Prior remote work experience, strong command of remote collaboration tools (Slack, Zoom, Google Workspace, Asana or similar), and experience supporting U.S. or UK-based clients
  • •Strong communication skills and confidence in client-facing interactions
Experience:2-4 yearsSaaSPodcastContent platform
Skills:CommunicationProblem-solvingTeam collaboration
Tech Stack:HubSpotSQLPythonSlackZoomCalendlyZapier

Company Brief

Hire Hangar
Hire Hangar connects high-growth companies with pre-vetted international talent, offering fast, cost-effective full-time and contract-to-hire placements focused on regions like Latin America, South Africa, and Egypt.
Industry: Recruitment Agencies
Company Size: Small (11 to 50 employees)
Growth: Early Stage Startup
Headquarters: New York City, United States
Founded: 2023
WebsiteLinkedInGlassdoor