Store Leader, Chicago

On Holding
Chicago
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 6+ yearsSkills: ["Emotional intelligence","Leadership","Communication","Customer focus","Problem-solving"]

Store Leader responsible for the end-to-end store experience, driving commercial results and premium customer service in a community-focused, high-growth global brand. Leads staffing, merchandising, training and strategic initiatives to deliver WOW moments for fans while maintaining premium standards and operational excellence.

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FursaFursa
On Holding
On Holding
2 months ago

Store Leader, Chicago

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Store Leader responsible for the end-to-end store experience, driving commercial results and premium customer service in a community-focused, high-growth global brand. Leads staffing, merchandising, training and strategic initiatives to deliver WOW moments for fans while maintaining premium standards and operational excellence.
Location: Chicago
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Act as the ultimate owner of the internal and external fan experience, instilling a relationship-first mindset and ensuring the capture of customer data is a critical behavior for future success.
  • •Create business strategies that drive operational excellence, profitability, and team productivity.
  • •Partner and execute a comprehensive community engagement program that drives local brand energy while maintaining an individualized and elevated premium experience.
  • •Set the bar for excellence as the final point of accountability for attention to detail, overseeing in-store visual merchandising, product mix and premium operational execution across the floor.
  • •Lead and build an effective team by prioritizing strategic hiring for culture and skill add, coaching emerging leaders, and delegating authority to empower autonomy and accountability.

Pay and Benefits

Perks:Paid LeaveHealth Insurance401k

Key Requirements

  • •6+ years of experience in retail leadership or business management within a premium, community-focused, or high-growth global brand.
  • •Expert in customer-centric operations with ability to leverage data and personal connections to build long-term brand loyalty.
  • •High emotional intelligence and composure with a genuine concern for team dynamics and empathetic leadership.
  • •Entrepreneurial mindset with experience taking ownership of business outcomes in a dynamic environment.
  • •Experience identifying root-cause improvements and strategic hiring to build culture and skill.
Experience:6+ yearsRetailPremiumBrand
Skills:Emotional intelligenceLeadershipCommunicationCustomer focusProblem-solving
Languages:English

Company Brief

On Holding
Designs, manufactures, and sells performance running shoes, apparel, and accessories under the On brand. Combines Swiss engineering and innovation with lifestyle design to serve runners and athletes globally through retail and direct-to-consumer channels.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 2010
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn