IT Help Desk

Ghobash Group
Cairo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Problem-solving","Teamwork"]

Mid-Senior IT Help Desk role in Cairo supporting system and network operations. You’ll manage system/storage, network management, ITIL practices, vendor coordination, and documentation while ensuring SLAs and proactive maintenance across the IT environment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Ghobash Group
Ghobash Group
1 year ago

IT Help Desk

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Mid-Senior IT Help Desk role in Cairo supporting system and network operations. You’ll manage system/storage, network management, ITIL practices, vendor coordination, and documentation while ensuring SLAs and proactive maintenance across the IT environment.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Advising systematic know-how of procedures, operations, and work instructions.
  • •Checking systems and equipment for substandard performance or malfunctioning; fixing problems.
  • •Setting up Peripherals (Laptop/Desktop/Printers) per compliance and policy.
  • •Maintaining hardware and documenting fixes, notes, and recommendations.
  • •Designing, deploying, maintaining, and improving IT service delivery processes within corporate guidelines to ensure efficient IT-dependent business operations and achieving corporate objectives.

Key Requirements

  • •Deep System and Storage management understanding.
  • •Network Management understanding.
  • •Familiarity with ITIL and its applications.
  • •Work with reports, root cause analysis.
  • •Maintain documentation
Experience:Information technologyInformation technology and services
Education:Bachelor's in Computer Engineering
Skills:CommunicationProblem-solvingTeamwork
Certifications:ITIL
Languages:English (UK)
Tech Stack:JavaJ2EEReactJSJQueryJSONHTMLJavaScriptCSSPLSQLAngular 7VueJSAngularJSSpring BootSpring 4Struts 2HibernateOracle 19cJAX-RSRESTSOAP

Company Brief

Ghobash Group
Ghobash Group is a diversified family-owned conglomerate based in the UAE, operating across automotive, luxury retail, distribution, real estate, and investments, providing products and services across the Middle East and beyond.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
WebsiteLinkedIn