Fiserv

1 month ago

Supervisor Collections

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead daily operations of a Collections Call Center, driving performance to meet department goals while ensuring compliance with laws and internal standards; provide escalated support, coaching, and cross-functional collaboration to optimize processes and outcomes.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Finance & Accounting

Seniority: Manager level

Key Responsibilities

•Provide escalation-level support and respond to complex inquiries by diagnosing issues and driving timely resolution.
•Monitor calls and provide coaching to improve quality, compliance, and overall performance.
•Support applications and IT hardware/software used by the collections team.
•Perform problem recognition, research, isolation, and resolution; coordinate with internal and external partners (including product development and software/hardware vendors) as needed.
•Manage daily team activities to meet or exceed monthly departmental goals and budget objectives.

Pay and Benefits

Perks:Health InsuranceDentalVisionRetirementTuition AssistancePaid HolidaysParential LeaveMilitary Leave

Key Requirements

•High school diploma or equivalent.

Experience:3+ yearsFintechPaymentsCollections

Education:High School

Skills:CommunicationLeadershipCoachingProblem-solvingTime management

Languages:English

Tech Stack:PowerPointQACall monitoringSoftware/hardwareIT

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv

Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Brookfield, United States

Founded: 1984

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Fiserv

1 month ago

Supervisor Collections

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Finance & Accounting

Seniority: Manager level

Key Responsibilities

•Provide escalation-level support and respond to complex inquiries by diagnosing issues and driving timely resolution.
•Monitor calls and provide coaching to improve quality, compliance, and overall performance.
•Support applications and IT hardware/software used by the collections team.
•Perform problem recognition, research, isolation, and resolution; coordinate with internal and external partners (including product development and software/hardware vendors) as needed.
•Manage daily team activities to meet or exceed monthly departmental goals and budget objectives.

Pay and Benefits

Perks:Health InsuranceDentalVisionRetirementTuition AssistancePaid HolidaysParential LeaveMilitary Leave

Key Requirements

•High school diploma or equivalent.

Experience:3+ yearsFintechPaymentsCollections

Education:High School

Skills:CommunicationLeadershipCoachingProblem-solvingTime management

Languages:English

Tech Stack:PowerPointQACall monitoringSoftware/hardwareIT

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Brookfield, United States

Founded: 1984

Website LinkedIn