Customer Service Representative

DP World
Rotterdam
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer service","Problem-solving","Proactivity","Teamwork"]

Serve as the first point of contact for customers, translating inquiries into concrete transport solutions and coordinating barge and rail shipments. This role blends customer service with commercial thinking, seeking the best options for clients and collaborating with internal teams and external partners. You’ll handle increasing volumes of requests, proactively identify routes and opportunities, and maintain clear, proactive communication throughout the transport process.

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FursaFursa
DP World
DP World
3 months ago

Customer Service Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Serve as the first point of contact for customers, translating inquiries into concrete transport solutions and coordinating barge and rail shipments. This role blends customer service with commercial thinking, seeking the best options for clients and collaborating with internal teams and external partners. You’ll handle increasing volumes of requests, proactively identify routes and opportunities, and maintain clear, proactive communication throughout the transport process.
Location: Rotterdam
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Be the first point of contact for customers and handle requests from A to Z.
  • •Prepare quotes and translate customer inquiries into concrete transport solutions.
  • •Book container transports and coordinate with internal teams, terminals and external transport partners.
  • •Actively seek the best solution for the customer, even when not immediately obvious.
  • •Maintain continuous, clear communication with customers and identify opportunities for new routes or commercial improvements.

Key Requirements

  • •Experience in customer service within logistics or transport.
  • •Knowledge of intermodal transport (barge and rail) is preferred.
  • •Commercial mindset and ability to translate client requests into suitable solutions.
  • •Strong communication skills and a proactive attitude.
  • •Excellent Dutch and English language skills; German is a plus.
Experience:LogisticsTransport
Skills:CommunicationCustomer serviceProblem-solvingProactivityTeamwork
Languages:DutchEnglishGerman

Company Brief

DP World
Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.
Industry: Ports & Port Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2005
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Glassdoor: 3.6
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