Cloudbeds

1 week ago

Post Sales Ops Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Own the post-sale handoff to ensure newly closed customers are ready for kickoff, progress quickly to first value, and get proactive support when risk signals emerge. Coordinate onboarding readiness and internal handoffs across Sales, Onboarding, Support, and AMs. Manage a defined downgrade/cancel retention queue, communicate clearly with customers, and maintain high-quality Salesforce/DealHub data to protect ARR and reduce cancellations.

Location: Anywhere

Workplace: Remote

Employment Type: Full time

Job Function: Sales

Key Responsibilities

•Close the gap between signed and successful by ensuring readiness for kickoff and progress to first value.
•Coordinate post-sale handoff and onboarding readiness, including prerequisite verification and kickoff scheduling.
•Manage a save/retention queue by triaging downgrade/cancel requests and running structured retention motions.
•Provide customer-friendly communication via emails and Loom updates, and schedule syncs to diagnose root issues and unblock progress.
•Log and maintain customer and operational data in Salesforce/DealHub, including milestones, risks, entitlements, and decisions; improve playbooks based on recurring patterns.

Pay and Benefits

Perks:Remote WorkPaid LeaveParental LeaveHome OfficeLearning Budget

Key Requirements

•Verify closed-won details and ensure prerequisites are completed (billing setup, access, and data/integrations readiness).
•Coordinate outreach and scheduling so onboarding kickoffs happen on time.
•Run structured outreach and follow up on action items to remove blockers quickly.
•Triage downgrade/cancel requests and present retention options, aligning on next steps and timelines.
•Maintain clean systems and actionable data by logging activities and notes in Salesforce/DealHub and capturing key customer data points.

Skills:CoordinationCommunicationData accuracyProcess improvementCross-functional collaboration

Tech Stack:SalesforceDealHubLoom

Company Brief

Cloudbeds

Provides a cloud-based hospitality management platform including property management, booking engine, channel management, and revenue management tools to hotels, hostels, and vacation rentals worldwide.

Industry: Hospitality

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: San Diego, United States

Founded: 2012

Glassdoor: 4.0

Website LinkedIn

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Cloudbeds

1 week ago

Post Sales Ops Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: Anywhere

Workplace: Remote

Employment Type: Full time

Job Function: Sales

Key Responsibilities

•Close the gap between signed and successful by ensuring readiness for kickoff and progress to first value.
•Coordinate post-sale handoff and onboarding readiness, including prerequisite verification and kickoff scheduling.
•Manage a save/retention queue by triaging downgrade/cancel requests and running structured retention motions.
•Provide customer-friendly communication via emails and Loom updates, and schedule syncs to diagnose root issues and unblock progress.
•Log and maintain customer and operational data in Salesforce/DealHub, including milestones, risks, entitlements, and decisions; improve playbooks based on recurring patterns.

Pay and Benefits

Perks:Remote WorkPaid LeaveParental LeaveHome OfficeLearning Budget

Key Requirements

•Verify closed-won details and ensure prerequisites are completed (billing setup, access, and data/integrations readiness).
•Coordinate outreach and scheduling so onboarding kickoffs happen on time.
•Run structured outreach and follow up on action items to remove blockers quickly.
•Triage downgrade/cancel requests and present retention options, aligning on next steps and timelines.
•Maintain clean systems and actionable data by logging activities and notes in Salesforce/DealHub and capturing key customer data points.

Skills:CoordinationCommunicationData accuracyProcess improvementCross-functional collaboration

Tech Stack:SalesforceDealHubLoom

Company Brief

Cloudbeds

Industry: Hospitality

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: San Diego, United States

Founded: 2012

Glassdoor: 4.0

Website LinkedIn