Experienced Customer Experience Program Management Professional

Honeywell
United States
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 6+ yearsEducation: bachelorsSkills: ["Leadership","Team management","Strategic thinking","Problem-solving","Organizational skills"]

Lead and oversee the execution of customer programs from acceptance through delivery, installation, and invoicing, ensuring they land on time, in scope, and within budget. Proactively manage risks and issues, align cross-functional teams and customers, and drive accountability and high performance. Track and report program performance metrics to senior management, while working with internal and external customers on an as-needed basis from Salem, OR on a hybrid schedule.

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Honeywell
Honeywell
6 days ago

Experienced Customer Experience Program Management Professional

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Lead and oversee the execution of customer programs from acceptance through delivery, installation, and invoicing, ensuring they land on time, in scope, and within budget. Proactively manage risks and issues, align cross-functional teams and customers, and drive accountability and high performance. Track and report program performance metrics to senior management, while working with internal and external customers on an as-needed basis from Salem, OR on a hybrid schedule.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Lead and oversee customer program execution to deliver on time, within scope, and budget.
  • •Manage program risks and issues proactively to minimize impact on objectives.
  • •Collaborate with cross-functional teams and customers to ensure alignment and successful outcomes.
  • •Provide leadership and guidance to program teams to drive accountability and high performance.
  • •Monitor and report program performance metrics to senior management and stakeholders.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife Insurance401kDisabilityPaid LeaveParental LeavePaid Holidays

Key Requirements

  • •Minimum 6 years of proven experience in customer support management or a similar role.
  • •Strong leadership and team management skills to guide and motivate cross-functional teams.
  • •Strong strategic thinking and problem-solving to manage complex customer programs.
  • •Knowledge of program management principles, including risk management and performance tracking.
  • •Ability to manage customer programs with multiple stakeholders to ensure alignment and successful delivery.
Experience:6+ years
Education:Bachelor's in Engineering, Business, or related field
Skills:LeadershipTeam managementStrategic thinkingProblem-solvingOrganizational skills
Certifications:PMP

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
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