Customer Service Representative

Sika
United States
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Organization","Time management","Attention to detail","Problem-solving"]

Receive, review, and process customer orders and requests through phone, email, customer portals, EDI, and other approved channels. Maintain accurate order records in SAP and related systems, monitor orders through shipment, and communicate status, backorders, and delivery changes. Resolve inquiries involving order status, availability, pricing, invoices, credits/debits, returns, and shipments. Coordinate return paperwork, escalate urgent issues, and support backorder reporting while improving customer experience.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Sika
Sika
1 day ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 minutes agoStatus: Live

Job Summary

Receive, review, and process customer orders and requests through phone, email, customer portals, EDI, and other approved channels. Maintain accurate order records in SAP and related systems, monitor orders through shipment, and communicate status, backorders, and delivery changes. Resolve inquiries involving order status, availability, pricing, invoices, credits/debits, returns, and shipments. Coordinate return paperwork, escalate urgent issues, and support backorder reporting while improving customer experience.
Location: United States
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Receive, review, and process customer orders and requests via approved channels (phone, email, customer portal, EDI, etc.).
  • •Enter and maintain accurate order information in SAP and related systems, including customer, materials, quantities, pricing, dates, and delivery instructions.
  • •Monitor orders through shipment and delivery; communicate availability, backorders, delivery changes, and follow-up actions to customers and internal stakeholders.
  • •Research and resolve customer inquiries related to order status, product availability, pricing discrepancies, invoices/credits/debits, returns, and shipment concerns.
  • •Escalate urgent or recurring customer issues to management and coordinate return material paperwork and follow-up per policy.

Pay and Benefits

Perks:401kHealth InsuranceDentalVisionPaid LeavePaid HolidaysLife InsuranceDisability InsurancePaid ParentalLearning BudgetWellness Stipend

Key Requirements

  • •High school diploma or equivalent required; associate or bachelor’s degree preferred.
  • •Two or more years of customer service, order management, inside sales support, manufacturing, distribution, or related business experience preferred.
  • •Experience with SAP or other order entry software preferred.
  • •Microsoft Office and email proficiency required.
  • •Strong communication, organization, time management, attention to detail, and problem-solving skills required.
Skills:CommunicationOrganizationTime managementAttention to detailProblem-solving
Languages:English
Tech Stack:SAPMicrosoft OfficeEmailSalesforceCustomer portalsReporting toolsPower BIEDI

Company Brief

Sika
Global specialty chemicals company supplying systems and products for bonding, sealing, damping, reinforcing and protecting in the construction and industrial sectors. Offers adhesives, sealants, concrete admixtures, and roofing systems worldwide.
Industry: Chemical Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Baar, Switzerland
Founded: 1910
WebsiteLinkedIn