Senior Business Analyst, Subscriptions & Loyalty

Delivery Hero
Singapore
Workplace: OnsiteFull timeFunction: Business OperationsSkills: ["First-principles problem solving","Ownership","Stakeholder influence","Structured communication","Self-motivation"]

Own subscription growth performance across 10+ markets in Europe and APAC, tracking key metrics like Subscription GMV %, subscriber growth, and retention. Define and execute market-specific growth strategies by diagnosing issues with first-principles problem solving and experimentation. Continuously improve the subscription value proposition using customer insights, and drive go-to-market initiatives with Product, Commercial, Marketing, QC, and local teams, delivering decision-ready insights to senior stakeholders.

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FursaFursa
Delivery Hero
Delivery Hero
5 hours ago

Senior Business Analyst, Subscriptions & Loyalty

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 2 days ago

Job Summary

Own subscription growth performance across 10+ markets in Europe and APAC, tracking key metrics like Subscription GMV %, subscriber growth, and retention. Define and execute market-specific growth strategies by diagnosing issues with first-principles problem solving and experimentation. Continuously improve the subscription value proposition using customer insights, and drive go-to-market initiatives with Product, Commercial, Marketing, QC, and local teams, delivering decision-ready insights to senior stakeholders.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Own subscription growth performance across markets, with accountability for Subscription GMV %, subscriber growth, and retention.
  • •Define and execute market-specific growth strategies, identifying, testing, and scaling the most impactful growth levers through deep analysis and experimentation.
  • •Continuously improve the subscription value proposition by translating customer insights into actionable changes.
  • •Drive go-to-market strategy with Product, Commercial, Marketing, and local teams, leading end-to-end initiatives from diagnosis to execution.
  • •Define success metrics, track performance, and deliver clear, decision-ready insights to senior stakeholders.

Key Requirements

  • •3–5 years of experience in top-tier management consulting, FMCG, investment banking, or a high-growth tech environment; subscription or growth experience is a strong plus.
  • •Strong first-principles thinking to structure and solve ambiguous business problems end-to-end.
  • •Experience with P&L ownership, ROI-based decisions, and economic trade-offs.
  • •Advanced Excel/Google Sheets skills; SQL is a plus.
  • •Strong communication and business judgment to influence senior stakeholders with clear, data-backed thinking.
Skills:First-principles problem solvingOwnershipStakeholder influenceStructured communicationSelf-motivation
Languages:English
Tech Stack:ExcelGoogle SheetsSQL

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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