Specialist - Renewals (Cairo, EG)

Midis Group
Cairo
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 4+ yearsEducation: bachelorsSkills: ["Communication","Relationship-building","Attention to detail","Problem-solving","Teamwork"]

The Specialist - Renewals manages contract renewals for existing customers, maintaining strong relationships, coordinating with Sales and Account Management, and driving renewals to timely closures. The role involves managing 120-day renewal forecasts, updating customer databases, and providing periodic reports to optimize the renewal process and customer satisfaction, within a software solutions context.

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FursaFursa
Midis Group
Midis Group
6 months ago

Specialist - Renewals (Cairo, EG)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

The Specialist - Renewals manages contract renewals for existing customers, maintaining strong relationships, coordinating with Sales and Account Management, and driving renewals to timely closures. The role involves managing 120-day renewal forecasts, updating customer databases, and providing periodic reports to optimize the renewal process and customer satisfaction, within a software solutions context.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Build and maintain strong customer relationships, address concerns and successfully retain existing client contracts
  • •Support the direct manager in the management of contract renewals with existing customers and coordinate with the Sales and Account management teams accordingly
  • •Initiate renewal conversations with customers, respond to queries and proactively follow up prior to contract expiration dates
  • •Identify customers’ needs and opportunities for improvement prior to and during the renewal process and engage the direct manager accordingly
  • •Identify customer requirements, uncover roadblocks and drive renewals to timely closures in coordination with the direct manager

Key Requirements

  • •Bachelor’s degree in Business Administration or any other related field.
  • •Must have at least 4 years of relevant experience in Renewals of contracts for Software Solutions.
Experience:4+ yearsRenewalsSoftware Solutions
Education:Bachelor's
Skills:CommunicationRelationship-buildingAttention to detailProblem-solvingTeamwork

Company Brief

Midis Group
Midis Group is a technology distributor delivering value-added distribution, solutions, and services across the Middle East, Africa and CIS regions, partnering with global vendors to provide IT infrastructure, cybersecurity, cloud and software solutions via channel partners.
Industry: Wholesale & Distribution
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Website