Business Operations Analyst - Public Sector

Salesforce
Indianapolis, Atlanta
Workplace: HybridFull timeFunction: Business OperationsEducation: bachelorsSkills: ["Attention to detail","Organizational skills","Communication","Cross-functional collaboration","Problem-solving"]

Support internal stakeholders producing high-quality professional services contracts aligned to Salesforce Services growth strategy. Own daily quality assurance and audit checks, maintain templates and process documentation, and act as an operational subject matter expert for process and policy. Use metrics and data hygiene practices to analyze business performance, troubleshoot operational issues, and deliver insights and presentations to senior executives.

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FursaFursa
Salesforce
Salesforce
3 days ago

Business Operations Analyst - Public Sector

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Support internal stakeholders producing high-quality professional services contracts aligned to Salesforce Services growth strategy. Own daily quality assurance and audit checks, maintain templates and process documentation, and act as an operational subject matter expert for process and policy. Use metrics and data hygiene practices to analyze business performance, troubleshoot operational issues, and deliver insights and presentations to senior executives.
Location: Indianapolis, Atlanta
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations

Key Responsibilities

  • •Perform daily quality assurance and hygiene checks for professional services opportunities and contracts.
  • •Audit professional services opportunities for accuracy and compliance.
  • •Maintain and update templates and process documentation, including managing shadow processes.
  • •Design and interpret key performance metrics and provide insights and recommendations for operations.
  • •Support change management, presentations to senior executives, and troubleshooting of operational issues.

Pay and Benefits

Perks:Time OffMedicalDentalVisionPaid Parental401kLife InsuranceDisability InsuranceEquity

Key Requirements

  • •Strong attention to detail with the ability to spot errors.
  • •Excellent organizational skills and ability to prioritize tasks.
  • •Strong communication and cross-functional collaboration with senior executives.
  • •Advanced Excel and Google Sheets skills.
  • •Bachelor’s degree from an accredited university.
Experience:ConsultingSales supportProduct management
Education:Bachelor's
Skills:Attention to detailOrganizational skillsCommunicationCross-functional collaborationProblem-solving
Tech Stack:ExcelGoogle SheetsGoogle DocsSalesforce CRM

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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