Program Coordinator

Attentive
United States
Workplace: OnsiteFull timeUSD 46,000 - 65,000 annuallyFunction: Executive & General ManagementExperience: 1-2 yearsSkills: ["Communication","Organization","Prioritization","Detail-oriented","Proactive"]

Execute customer retention marketing programs across SMS and email, partnering with CSM, Support, and Professional Services teams to align on goals and drive performance. Build and configure List Growth tools, segments, campaigns, journeys, reports, and email sends in the Attentive UI, applying channel best practices to improve engagement, conversion, and retention. Serve as an Attentive expert for onboarding and recurring engagements while translating customer feedback into product recommendations.

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FursaFursa
Attentive
Attentive
2 months ago

Program Coordinator

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Last checked: 52 minutes agoStatus: Live

Job Summary

Execute customer retention marketing programs across SMS and email, partnering with CSM, Support, and Professional Services teams to align on goals and drive performance. Build and configure List Growth tools, segments, campaigns, journeys, reports, and email sends in the Attentive UI, applying channel best practices to improve engagement, conversion, and retention. Serve as an Attentive expert for onboarding and recurring engagements while translating customer feedback into product recommendations.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Entry level

Key Responsibilities

  • •Execute customer projects to ensure successful partnerships and retention outcomes.
  • •Design and build List Growth tools, segments, campaigns, journeys, reports, and email sends within the Attentive UI.
  • •Run cross-channel marketing initiatives including promotional email campaigns, automated journeys, and transactional messaging programs.
  • •Apply SMS and email channel best practices to improve engagement, conversion, and retention.
  • •Manage assigned accounts with Attentive teams to support customer adoption and translate feedback into product recommendations.

Pay and Benefits

Salary: USD 46,000 - 65,000 annually

Key Requirements

  • •1-2 years of customer-facing experience in a Customer Success, Support, or Agency role.
  • •Prior experience with SaaS or E-Commerce platforms preferred.
  • •Familiarity with email marketing execution, including campaigns, automated journeys, and transactional messaging.
  • •Understand key metrics such as List Growth, Revenue, and Message-Level Performance.
  • •Strong organization and prioritization skills, with proactive communication (Slack or Zoom).
Experience:1-2 yearsSaaSE-commerceCustomer successCustomer supportAgency
Skills:CommunicationOrganizationPrioritizationDetail-orientedProactive
Tech Stack:SMSRCSEmailPush notificationsAttentive UISlackZoomSaaSE-commerce

Company Brief

Attentive
Provides a mobile messaging and personalization platform that helps brands engage customers via SMS, email, and onsite messaging to drive sales, retention, and personalized marketing at scale.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2016
WebsiteLinkedIn