3 months ago

Senior Manager, Customer Experience Partner Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Senior Manager, Customer Experience Partner Success leads the support experience for DoorDash’s international last-mile platform by partnering with BPOs to ensure SLA adherence and customer satisfaction. You’ll drive quality improvements, monitor metrics, coach cross-functional partners, and set strategic direction for a global support network, with potential remote work for the right fit.

Location: New York, San Francisco, Phoenix

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Break down complex performance deficits (metrics misses) to identify root causes and chart strategic plans for risk and problem-solving.
•Lead quality monitoring programs to drive measurable behavioral changes in agents.
•Partner with training and content to reinforce new launches, processes, and policies.
•Own accountability for results-driven quality improvements across all BPO sites, ensuring targets are met.
•Deliver information to executive audiences (Director+) to provide strategic direction and participate in large cross-functional reviews.

Travel: Medium travel

Pay and Benefits

Salary: USD 143,400 - 210,900 annually

Equity and Bonus:Equity

Perks:401kHealth InsuranceDentalVisionPaid LeaveParennial LeaveWellness StipendDisability InsuranceLife Insurance

Key Requirements

•BA/BS degree in quantitative or business fields
•3+ years of support operations experience managing KPIs such as CSAT
•Experience managing support KPIs across multiple sites (BPOs)
•Strong analytical, root-cause analysis, and problem-solving skills
•Excellent written and verbal communication with executive stakeholders

Experience:3+ yearsCustomer experienceSupport operationsBPOsLast-mile logistics

Education:Bachelor's in quantitative or business

Skills:CommunicationLeadershipProblem-solvingAnalytical thinkingStakeholder management

Languages:English

Company Brief

DoorDash US

On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2013

Website LinkedIn

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DoorDash US

3 months ago

Senior Manager, Customer Experience Partner Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: New York, San Francisco, Phoenix

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Break down complex performance deficits (metrics misses) to identify root causes and chart strategic plans for risk and problem-solving.
•Lead quality monitoring programs to drive measurable behavioral changes in agents.
•Partner with training and content to reinforce new launches, processes, and policies.
•Own accountability for results-driven quality improvements across all BPO sites, ensuring targets are met.
•Deliver information to executive audiences (Director+) to provide strategic direction and participate in large cross-functional reviews.

Travel: Medium travel

Pay and Benefits

Salary: USD 143,400 - 210,900 annually

Equity and Bonus:Equity

Perks:401kHealth InsuranceDentalVisionPaid LeaveParennial LeaveWellness StipendDisability InsuranceLife Insurance

Key Requirements

•BA/BS degree in quantitative or business fields
•3+ years of support operations experience managing KPIs such as CSAT
•Experience managing support KPIs across multiple sites (BPOs)
•Strong analytical, root-cause analysis, and problem-solving skills
•Excellent written and verbal communication with executive stakeholders

Experience:3+ yearsCustomer experienceSupport operationsBPOsLast-mile logistics

Education:Bachelor's in quantitative or business

Skills:CommunicationLeadershipProblem-solvingAnalytical thinkingStakeholder management

Languages:English

Company Brief

DoorDash US

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2013

Website LinkedIn