Whatnot

2 months ago

Trust & Risk Agent, Japan

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Maintain the safety and integrity of a live commerce marketplace by reviewing suspicious behavior, conducting transaction-level investigations, and enforcing trust policies. Meet SLA targets with high-quality casework while supporting buyers and sellers through sensitive trust & risk issues. Provide inbound email and chat-based customer service, communicate with users, identify trends for mitigation, and collaborate cross-functionally to resolve open questions.

Location: Tokyo

Workplace: Remote

Employment Type: Full time

Job Function: Legal, Risk & Compliance

Key Responsibilities

•Review potentially suspicious behavior daily and investigate trust & risk cases with medium complexity and high sensitivity.
•Conduct transaction-level reviews, work through a backlog of open issues, and monitor key operational performance metrics.
•Communicate with customers on trust and risk inquiries and provide inbound email and chat-based customer service for immediate assistance.
•Meet interdepartmental SLA targets while ensuring high quality work product.
•Identify trends to improve results and mitigation, and collaborate with other departments to research and resolve open questions.

Pay and Benefits

Perks:Health InsuranceDentalVisionRemote WorkHome OfficeCell PhoneInternetWellness StipendChildcare401kParental Leave

Key Requirements

•1-5 years of experience in Trust & Safety, customer service, fraud operations, user experience, or fulfillment.
•Fluency in English and native Japanese.
•A customer-first attitude with a proactive, process-improving mindset.
•Strong organization and attention to detail for high-quality, timely investigations.
•Experience with customer-facing systems such as Zendesk, Kustomer, or Intercom (4-year degree is a plus).

Experience:1-5 yearsE-commerceMarketplaceFraud operations

Skills:Customer service mentalityProactive problem-solvingProcess improvementAttention to detailIntegrity

Languages:EnglishJapanese

Tech Stack:ZendeskKustomerIntercom

Company Brief

Whatnot

Whatnot is a live-stream shopping marketplace connecting sellers and collectors for trading cards, toys, and collectibles. The platform hosts live auctions and interactive streams, enabling creators and small businesses to sell directly to engaged communities.

Industry: Online Marketplaces

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: United States

Founded: 2019

Website LinkedIn

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Whatnot

2 months ago

Trust & Risk Agent, Japan

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Remote

Employment Type: Full time

Job Function: Legal, Risk & Compliance

Key Responsibilities

•Review potentially suspicious behavior daily and investigate trust & risk cases with medium complexity and high sensitivity.
•Conduct transaction-level reviews, work through a backlog of open issues, and monitor key operational performance metrics.
•Communicate with customers on trust and risk inquiries and provide inbound email and chat-based customer service for immediate assistance.
•Meet interdepartmental SLA targets while ensuring high quality work product.
•Identify trends to improve results and mitigation, and collaborate with other departments to research and resolve open questions.

Pay and Benefits

Perks:Health InsuranceDentalVisionRemote WorkHome OfficeCell PhoneInternetWellness StipendChildcare401kParental Leave

Key Requirements

•1-5 years of experience in Trust & Safety, customer service, fraud operations, user experience, or fulfillment.
•Fluency in English and native Japanese.
•A customer-first attitude with a proactive, process-improving mindset.
•Strong organization and attention to detail for high-quality, timely investigations.
•Experience with customer-facing systems such as Zendesk, Kustomer, or Intercom (4-year degree is a plus).

Experience:1-5 yearsE-commerceMarketplaceFraud operations

Skills:Customer service mentalityProactive problem-solvingProcess improvementAttention to detailIntegrity

Languages:EnglishJapanese

Tech Stack:ZendeskKustomerIntercom

Company Brief

Whatnot

Industry: Online Marketplaces

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: United States

Founded: 2019

Website LinkedIn