Cloud Support Engineer II

Akamai Technologies
Cambridge
Workplace: RemoteFull timeUSD 102,128 - 149,800 annuallyFunction: Product ManagementExperience: 2+ yearsEducation: mastersSkills: ["Problem resolution","Collaboration","Process improvement","Investigation"]

Provide technical service support to global online customers, resolving queries and technical issues on the Akamai platform. Improve support processes by optimizing operations and metrics, and own problem resolution through collaboration with internal teams. Conduct investigations across Akamai’s distributed network, analyze recurring technical issues, and propose solutions to prevent them from reoccurring, supporting industry-leading customer success.

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Akamai Technologies
Akamai Technologies
1 day ago

Cloud Support Engineer II

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Last checked: 1 hour agoStatus: Live

Job Summary

Provide technical service support to global online customers, resolving queries and technical issues on the Akamai platform. Improve support processes by optimizing operations and metrics, and own problem resolution through collaboration with internal teams. Conduct investigations across Akamai’s distributed network, analyze recurring technical issues, and propose solutions to prevent them from reoccurring, supporting industry-leading customer success.
Location: Cambridge
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Perform technical service support for global online customers, resolving queries and technical issues on the Akamai platform.
  • •Improve processes, optimize operations, and improve support metrics to deliver an industry-leading support experience.
  • •Own problem resolution and collaborate with internal teams to ensure customer success on the Akamai platform.
  • •Lead investigations across Akamai’s Distributed Network for optimized performance and delivery for customers.
  • •Analyze technical issues across Akamai’s Distributed Networks and propose solutions to prevent issues from recurring.

Pay and Benefits

Salary: USD 102,128 - 149,800 annually
Equity and Bonus:Equity
Perks:Health Insurance401kPaid LeaveParental Leave

Key Requirements

  • •Master’s degree (or foreign equivalent) in Computer Science, Software Engineering, Information Technology Management, Electrical Engineering, Electronics Engineering, Computer Engineering, Computer Networking, or Telecommunications Engineering, plus 2 years of experience in the job offered or closely related engineering role.
  • •2 years of experience diagnosing and troubleshooting cloud-related technical issues.
  • •Experience with HTTP/S and TCP/IP.
  • •Experience with DNS and SSL/TLS.
  • •Experience with Linux/Unix, tcpdump, and monitoring systems.
Experience:2+ years
Education:Master's in Computer Science, Software Engineering, Information Technology Management, Electrical Engineering, Electronics Engineering, Computer Engineering, Computer Networking, or Telecommunications Engineering
Skills:Problem resolutionCollaborationProcess improvementInvestigation
Tech Stack:HTTP/STCP/IPDNSSSL/TLSLinux/UnixTcpdumpMonitoring systemsCloud

Company Brief

Akamai Technologies
Provides a global content delivery network (CDN) and cloud services to improve web and application performance, security, and delivery for enterprises, media companies, and cloud providers.
Industry: Cloud Computing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cambridge, United States
Founded: 1998
WebsiteLinkedIn