Installation Coordinator - Appliances

Ferguson
United States
Workplace: OnsiteFull timeUSD 15.43 - 33.45 hourlyFunction: Executive & General ManagementSkills: ["Communication","Relationship management","Organization","Prioritization"]

Coordinate end-to-end installation scheduling and customer communication for assigned key accounts. Review work orders, ensure accurate scope and dates, and maintain the installation calendar. Partner with sales teams to understand customer requirements, track installation metrics by product type, and manage post-install documentation including change orders, invoices, and credit memos. Serve as a primary point of contact for pricing, questions, and concerns.

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Ferguson
Ferguson
1 month ago

Installation Coordinator - Appliances

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 day agoStatus: Live

Job Summary

Coordinate end-to-end installation scheduling and customer communication for assigned key accounts. Review work orders, ensure accurate scope and dates, and maintain the installation calendar. Partner with sales teams to understand customer requirements, track installation metrics by product type, and manage post-install documentation including change orders, invoices, and credit memos. Serve as a primary point of contact for pricing, questions, and concerns.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management

Key Responsibilities

  • •Develop and maintain relationships with an assigned customer base, including key accounts, to ensure satisfaction.
  • •Collaborate with sales teams to understand customer requirements.
  • •Review and modify work orders for accurate scope, clarity, required dates, customer contact information, and product availability.
  • •Contact customers to schedule events (pre-site, delivery, installation) and update the installation calendar.
  • •Serve as the point of contact for questions and concerns; manage installation documentation and write credit memos and sales orders as needed.

Pay and Benefits

Salary: USD 15.43 - 33.45 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kPaid Parental

Key Requirements

  • •Prior installation coordinating experience is strongly preferred.
  • •Ability to learn appliance products and installation.
  • •Ability to organize and prioritize work and communicate effectively.
  • •Ability to develop and maintain positive relationships with internal and external customers.
  • •Familiarity with Microsoft Office software (Outlook, Word, Excel, PowerPoint).
Skills:CommunicationRelationship managementOrganizationPrioritization
Tech Stack:Microsoft OfficeOutlookWordExcelPowerPoint

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn