Guest Service Agent

Minor International
New Zealand
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Problem-solving","Proactive","Professionalism"]

Provide a warm, welcoming guest experience at Oaks Queenstown Shores Resort by handling smooth check-ins and check-outs, answering guest inquiries, and serving as a primary point of contact throughout each stay. Accurately manage guest reservations, updates, and special requests using property management systems, and communicate clearly across in-person, phone, and email channels. Resolve issues promptly and share personalized recommendations to enhance guest satisfaction.

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Minor International
Minor International
20 hours ago

Guest Service Agent

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Last checked: 3 hours agoStatus: Live

Job Summary

Provide a warm, welcoming guest experience at Oaks Queenstown Shores Resort by handling smooth check-ins and check-outs, answering guest inquiries, and serving as a primary point of contact throughout each stay. Accurately manage guest reservations, updates, and special requests using property management systems, and communicate clearly across in-person, phone, and email channels. Resolve issues promptly and share personalized recommendations to enhance guest satisfaction.
Location: New Zealand
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Provide a warm reception and ensure smooth, efficient guest check-in while addressing immediate inquiries.
  • •Maintain clear, courteous communication with guests, colleagues, and stakeholders via in-person, phone, and email.
  • •Process guest reservations, updates, and special requests accurately using property management systems.
  • •Act as the primary guest point of contact throughout their stay, offering prompt assistance, resolving issues, and providing personalized recommendations.
  • •Support a rotating schedule (Monday to Sunday) with full-time coverage across set shift times.

Pay and Benefits

Perks:Health InsuranceParental LeaveBirthday Leave

Key Requirements

  • •Demonstrated background delivering high-quality service within a hotel, hospitality, or other customer-facing environment.
  • •Exceptional ability to articulate information clearly and effectively across multiple mediums (including correspondence).
  • •Consistently provides an exceptional service standard with a proactive, positive approach to guest needs.
  • •Ability to foster positive guest experiences and maintain high satisfaction through attentive service and issue resolution.
  • •Ability to work a dynamic schedule, including weekends, public holidays, and varying shifts.
Experience:Hospitality
Skills:Customer serviceCommunicationProblem-solvingProactiveProfessionalism
Languages:English
Tech Stack:Property management systems

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn