Senior Manager - Brand Experience & Innovation

Dubai Holding
United Arab Emirates
Full timeFunction: Solutions Engineering & Sales EngineeringExperience: 6-8 yearsEducation: bachelorsSkills: ["Strategic thinking","Communication","Presentation skills","Stakeholder management"]

Lead the formulation and execution of Brand Experience & Innovation initiatives across the organization’s luxury hospitality portfolio. Research luxury hospitality, retail, wellness, technology, and lifestyle trends to generate guest experience improvements, including pre-opening integrations. Manage multiple guest experience projects end-to-end—plans, milestones, dashboards, and risk mitigation—while coordinating stakeholders and external partners. Deliver strategy, insights, and presentations to leadership and ensure commercial feasibility of initiatives.

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Dubai Holding
Dubai Holding
1 day ago

Senior Manager - Brand Experience & Innovation

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Last checked: 11 hours agoStatus: Live

Job Summary

Lead the formulation and execution of Brand Experience & Innovation initiatives across the organization’s luxury hospitality portfolio. Research luxury hospitality, retail, wellness, technology, and lifestyle trends to generate guest experience improvements, including pre-opening integrations. Manage multiple guest experience projects end-to-end—plans, milestones, dashboards, and risk mitigation—while coordinating stakeholders and external partners. Deliver strategy, insights, and presentations to leadership and ensure commercial feasibility of initiatives.
Location: United Arab Emirates
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Support implementation of Brand Experience and Innovation initiatives by recommending opportunities to enhance guest experiences across key customer touchpoints.
  • •Research and analyze emerging trends and consumer preferences to develop guest experience concepts aligned to brand positioning and differentiation.
  • •Assess guest journeys, identify improvement opportunities, and deliver benchmarking insights through presentations, reports, and leadership-facing materials.
  • •Manage and coordinate multiple guest experience and innovation projects, tracking milestones, risks, and progress using project reports and dashboards.
  • •Collaborate with internal teams and external partners to ensure initiatives align with business objectives and operational requirements, including supporting pre-opening and operational projects.

Key Requirements

  • •6–8 years of progressive experience in luxury hospitality, customer experience, brand strategy, innovation, consulting, or related disciplines.
  • •Bachelor’s degree in Hospitality Management, Business Administration, Marketing, Design, Innovation, or a related field.
  • •Exposure to hospitality development, luxury brands, or experience-led businesses is highly desirable.
  • •Experience preparing high-level presentations for leadership and stakeholders.
  • •Professional certifications in Design Thinking, Innovation Management, or Customer Experience are desirable.
Experience:6-8 yearsLuxury hospitalityCustomer experienceBrand strategyInnovationConsulting
Education:Bachelor's in Hospitality Management, Business Administration, Marketing, Design, Innovation
Skills:Strategic thinkingCommunicationPresentation skillsStakeholder management
Certifications:Design ThinkingInnovation ManagementCustomer Experience
Tech Stack:Microsoft OfficePowerPointExcelWord

Company Brief

Dubai Holding
Dubai Holding is a diversified global investment holding company that invests across real estate, hospitality, media, ICT, retail, and other sectors to support Dubai’s economic growth and strategic development.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Government & Public Sector
Funding: Government Funded
Headquarters: Dubai, United Arab Emirates
Founded: 2004
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