Manager, Sales & Customer Office (Toronto, ON, CA)

Zurich Insurance
Toronto
Workplace: HybridFull timeFunction: SalesExperience: 6+ yearsEducation: bachelorsSkills: ["Analytical thinking","Stakeholder coordination","Disciplined execution","Organizational skills","Communication"]

Lead sales and customer-office execution by turning customer and broker feedback into actionable insights. Own Canadian NPS reporting and strategy, coordinate targeted internal underwriting campaigns (including Customer Rockstar), and support governance, reporting, and process documentation. Partner with stakeholders across Zurich Canada to plan and track broker proposition and marketing/event initiatives, translating survey results into executive-ready recommendations and measurable progress.

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Zurich Insurance
Zurich Insurance
1 day ago

Manager, Sales & Customer Office (Toronto, ON, CA)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Lead sales and customer-office execution by turning customer and broker feedback into actionable insights. Own Canadian NPS reporting and strategy, coordinate targeted internal underwriting campaigns (including Customer Rockstar), and support governance, reporting, and process documentation. Partner with stakeholders across Zurich Canada to plan and track broker proposition and marketing/event initiatives, translating survey results into executive-ready recommendations and measurable progress.
Location: Toronto
Workplace: Hybrid
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Support preparation, validation, and ongoing improvement of NPS reporting for Zurich Canada.
  • •Analyze customer and broker feedback and present clear insights, recommendations, and progress measures for business leaders.
  • •Develop and coordinate targeted internal underwriting campaigns, including Customer Rockstar reporting, activities, communications, and scorecards.
  • •Provide project and coordination support for broker proposition initiatives, including Club Blue, plus marketing and event activities.
  • •Provide limited governance coordination and recurring Sales & Customer Office reporting and process documentation support as assigned.

Pay and Benefits

Perks:Health InsurancePaid LeaveLearning Budget

Key Requirements

  • •Bachelor’s degree and six or more years of experience in sales.
  • •Experience supporting customer experience, sales enablement, distribution operations, program coordination, business analysis, or a related field.
  • •Strong analytical skills to interpret quantitative and qualitative feedback and convert it into practical business insight.
  • •Strong organizational and project coordination skills to manage multiple priorities, stakeholders, and deadlines.
  • •Excellent written and verbal communication skills, preparing clear presentations, reports, and executive-ready materials.
Experience:6+ yearsInsuranceFinancial servicesCustomer experienceSales enablementDistribution operationsProgram coordinationBusiness analysis
Education:Bachelor's
Skills:Analytical thinkingStakeholder coordinationDisciplined executionOrganizational skillsCommunication
Tech Stack:Microsoft 365SharePoint

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn