Senior Payment Solutions Expert

Sunrun
Colorado
Workplace: RemoteFull timeUSD 70,314.09 - 93,752.12 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: high_schoolSkills: ["Communication","Collaboration","Organization","Time management","Attention to detail","Ownership"]

Own and resolve escalated customer issues as the single point of contact, driving positive relationships with customers and key third parties. Proactively manage expectations with regular updates on case status, timelines, and next steps while delivering a seamless experience with minimal handoffs. Coordinate scheduling for site visit appointments, obtain signatures on time-sensitive documents, and document resolutions. Bring deep knowledge of escalations and prevention processes using tools like Salesforce, Google Suite, Excel, and PowerPoint.

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Sunrun
Sunrun
3 days ago

Senior Payment Solutions Expert

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own and resolve escalated customer issues as the single point of contact, driving positive relationships with customers and key third parties. Proactively manage expectations with regular updates on case status, timelines, and next steps while delivering a seamless experience with minimal handoffs. Coordinate scheduling for site visit appointments, obtain signatures on time-sensitive documents, and document resolutions. Bring deep knowledge of escalations and prevention processes using tools like Salesforce, Google Suite, Excel, and PowerPoint.
Location: Colorado
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Manage and resolve escalated customer issues as the customer’s single point of contact.
  • •Interact professionally and concisely with executives when needed, with no oversight or instruction.
  • •Build relationships with important third parties by actioning feedback and sharing best practices.
  • •Contribute to and enforce processes, training, and consequences using customer escalation insights.
  • •Coordinate site visit scheduling, obtain signatures on confidential documents, and document interactions and resolutions per standard processes.

Pay and Benefits

Salary: USD 70,314.09 - 93,752.12 annually

Key Requirements

  • •Strong knowledge of escalations and prevention processes and procedures.
  • •5+ years of relevant work experience, preferably in customer success, project management/planning, and coordination with an in-house legal department.
  • •Excellent written and oral communication skills, able to explain complex issues to different audiences via email, calls, and meetings.
  • •Ability to work independently on multiple cases with minimal supervision, prioritizing deadlines in a fast-paced environment.
  • •Comfort interacting with all levels of management and key stakeholders to facilitate resolution of cases across teams.
Experience:5+ yearsCustomer successProject managementLegal coordination
Education:High School
Skills:CommunicationCollaborationOrganizationTime managementAttention to detailOwnership
Tech Stack:Google SuiteExcelPowerPointSalesforce

Company Brief

Sunrun
Provides residential solar, battery storage, and energy services that help homeowners generate and manage clean electricity. Sunrun designs, installs, finances, and maintains home solar systems and related products across the United States.
Industry: Solar Energy
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2007
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Glassdoor: 3.7
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