Service Readiness Engineer

Own onboarding readiness for new customers and services by validating designs, documenting process flows, and translating business requirements into operationally supportable solutions. Serve as the main project contact across onboarding workstreams, developing test and certification plans, delivering train-the-trainer sessions, and providing early life support. Coordinate with project managers, development, INOC, and operations, including setting up and decommissioning sites/endpoints on Symphony and Salesforce and driving continual service improvement.