Lead Teller

KeyCorp
United States
Workplace: OnsiteFull timeUSD 18.75 - 25 hourlyFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: high_schoolSkills: ["Client relationship","Team leadership","Organizational skills","Time management","Integrity"]

Act as a trusted client-service partner in a branch by troubleshooting complex teller and servicing issues, coaching Teller staff, and ensuring accurate cash handling and compliance. Lead day-to-day Teller scheduling and operational standards, support financial wellness conversations by identifying needs and transitioning clients to bankers, and promote KeyBank products and tools in a customer-first experience.

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KeyCorp
KeyCorp
2 days ago

Lead Teller

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Act as a trusted client-service partner in a branch by troubleshooting complex teller and servicing issues, coaching Teller staff, and ensuring accurate cash handling and compliance. Lead day-to-day Teller scheduling and operational standards, support financial wellness conversations by identifying needs and transitioning clients to bankers, and promote KeyBank products and tools in a customer-first experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Serve as the primary troubleshooter for complex client service issues and ensure efficient, accurate teller functions.
  • •Coach other tellers and manage the day-to-day Teller line, including scheduling, staffing issues, and operational standards.
  • •Listen for financial wellness opportunities and transition clients to a banker using financial wellness tools.
  • •Ensure branch compliance with regulatory, security, and internal audit controls, including cash drawer balancing.
  • •Support branch staff onboarding and training, including assisting the Branch Manager, and participate in morning huddles and end-of-day debriefs.

Pay and Benefits

Salary: USD 18.75 - 25 hourly

Key Requirements

  • •3+ years of demonstrated superior client relationship skills.
  • •3+ years of experienced cash handling.
  • •Knowledge of PC with Windows-based applications and a calculator.
  • •Demonstrated ability to lead, motivate, and foster teamwork.
  • •High school diploma, GED, or equivalent business experience.
Experience:3+ years
Education:High School
Skills:Client relationshipTeam leadershipOrganizational skillsTime managementIntegrity
Licenses:Notary License
Tech Stack:WindowsCalculator

Company Brief

KeyCorp
KeyCorp operates KeyBank, providing retail and commercial banking, lending, wealth management, and investment services to individuals, businesses, and institutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cleveland, United States
Founded: 1849
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn