Tonal

1 month ago

Senior Manager, Last Mile & Field Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Senior leader responsible for Tonal’s servicing, field operations, and last mile network in the U.S., overseeing an internal team and a multi-site outsourced partner network. Drives operational excellence, strategy, and KPIs (NPS, repair/install quality, cost-to-serve) while balancing strategic planning with hands-on execution to deliver premium member experiences.

Location: Toronto, United States

Workplace: Remote

Employment Type: Full time · Permanent

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Own and optimize operational performance across repair, field operations, and last mile (across the U.S.), driving scalable strategies to improve delivery quality, service levels, and member experience
•Lead internal teams and manage a complex outsourced network of repair and installation partners with clear governance and accountability across geographies
•Identify root causes, implement data-driven solutions, and improve KPIs such as NPS, repair completion rates, install quality, and cost-to-serve
•Develop and own the operational roadmap and SOPs to scale post-sales field services for B2B and Healthcare journeys
•Collaborate cross-functionally with Logistics, Customer Care, Supply Chain, Product, Engineering, and Finance to align priorities and deliver a premium member experience

Pay and Benefits

Salary: USD 150,000 - 160,000 annually

Key Requirements

•7-10 years of experience in repair/servicing, field operations, last mile logistics or related operational leadership roles
•Significant experience managing outsourced service provider networks across multiple sites on a national scale
•Deep understanding of complex servicing and last mile operations, ideally involving large hardware, big bulky delivery, complex installation, or in-home service models
•Proven success leading field teams, building new operational processes, and driving continuous improvement initiatives
•Strong understanding of operational metrics, financial performance, and unit economics

Experience:7+ yearsLast mileField operationsLogisticsServicingOutsourced networks

Skills:LeadershipProblem-solvingCommunicationData-drivenStrategic thinking

Company Brief

Tonal

Designs and sells a connected home strength-training system combining digital weight hardware, personalized coaching, and AI-driven workouts. Tonal offers subscription-based fitness programming, performance tracking, and guided resistance training for at-home users.

Industry: Fitness

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn

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Tonal

1 month ago

Senior Manager, Last Mile & Field Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Toronto, United States

Workplace: Remote

Employment Type: Full time · Permanent

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Own and optimize operational performance across repair, field operations, and last mile (across the U.S.), driving scalable strategies to improve delivery quality, service levels, and member experience
•Lead internal teams and manage a complex outsourced network of repair and installation partners with clear governance and accountability across geographies
•Identify root causes, implement data-driven solutions, and improve KPIs such as NPS, repair completion rates, install quality, and cost-to-serve
•Develop and own the operational roadmap and SOPs to scale post-sales field services for B2B and Healthcare journeys
•Collaborate cross-functionally with Logistics, Customer Care, Supply Chain, Product, Engineering, and Finance to align priorities and deliver a premium member experience

Pay and Benefits

Salary: USD 150,000 - 160,000 annually

Key Requirements

•7-10 years of experience in repair/servicing, field operations, last mile logistics or related operational leadership roles
•Significant experience managing outsourced service provider networks across multiple sites on a national scale
•Deep understanding of complex servicing and last mile operations, ideally involving large hardware, big bulky delivery, complex installation, or in-home service models
•Proven success leading field teams, building new operational processes, and driving continuous improvement initiatives
•Strong understanding of operational metrics, financial performance, and unit economics

Experience:7+ yearsLast mileField operationsLogisticsServicingOutsourced networks

Skills:LeadershipProblem-solvingCommunicationData-drivenStrategic thinking

Company Brief

Tonal

Industry: Fitness

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn