Field Services & Customer Support Engineer

Motorola Solutions
Berlin
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Independence","Teamwork","On-call","Travel readiness"]

A junior Field Services & Customer Support Engineer in Europe, primarily focused on commissioning, maintaining, and upgrading Motorola radio systems in Germany and across Europe. You will provide on-site technical support, participate in on-call duties, and support large projects while building reports and analytics. This role requires travel, independence, and teamwork within a dynamic public-safety technology environment.

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Motorola Solutions
Motorola Solutions
6 months ago

Field Services & Customer Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 days agoStatus: Live

Job Summary

A junior Field Services & Customer Support Engineer in Europe, primarily focused on commissioning, maintaining, and upgrading Motorola radio systems in Germany and across Europe. You will provide on-site technical support, participate in on-call duties, and support large projects while building reports and analytics. This role requires travel, independence, and teamwork within a dynamic public-safety technology environment.
Location: Berlin
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Independent commissioning, repair, maintenance and upgrade of Motorola radio systems in Germany and later also in other European countries
  • •Responsibility for the technical support of our customers after the commissioning of our complex communication systems
  • •Takeover of on-call duties within the department
  • •Creation of reports, statistics and presentations
  • •Independent processing of operational matters within the framework of established working methods and procedures
Travel: High travel

Pay and Benefits

Perks:Company CarLearning Budget

Key Requirements

  • •German citizenship, and/or continuous 5 years’ residency, are must-have requirements to live/work in Germany
  • •Successfully completed technical training or degree in Telecommunications/IT (or a comparable qualification)
  • •Experience working in a similar field
  • •Good knowledge of the IP network architecture and its components
  • •Willingness to travel for several days in Germany and abroad (Europe) and to participate in on-call service 24/7
Experience:Public Safety
Education:Bachelor's in Telecommunications/IT
Skills:IndependenceTeamworkOn-callTravel readiness
Languages:GermanEnglish
Tech Stack:IP networkTelecommunicationsRadio systems

Eligibility

Nationality:German National
Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:Security Clearance

Company Brief

Motorola Solutions
Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.
Industry: Surveillance & Security Hardware
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1928
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