Technical Support Analyst (Hybrid)

Motorola Solutions
United States
Workplace: HybridFull timeUSD 50,000 - 58,000 annuallyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Customer-first mindset","Systematic troubleshooting","Multitasking","Problem-solving","Communication"]

Deliver rapid, customer-first technical support for Motorola Solutions’ video security products, including Video Management Systems, IP cameras, servers, and network infrastructure. Troubleshoot complex hardware, software, and networking incidents via phone and digital channels, maintain detailed case records, and manage inbound support workflows across calls, chats, email, and escalations. Stay current on video streaming technologies and network protocols while resolving issues with clear, systematic communication to users of varying technical levels.

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Motorola Solutions
Motorola Solutions
1 day ago

Technical Support Analyst (Hybrid)

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Last checked: 6 hours agoStatus: Live

Job Summary

Deliver rapid, customer-first technical support for Motorola Solutions’ video security products, including Video Management Systems, IP cameras, servers, and network infrastructure. Troubleshoot complex hardware, software, and networking incidents via phone and digital channels, maintain detailed case records, and manage inbound support workflows across calls, chats, email, and escalations. Stay current on video streaming technologies and network protocols while resolving issues with clear, systematic communication to users of varying technical levels.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Research, troubleshoot, and resolve critical hardware, software, and IP networking issues via phone and digital channels.
  • •Provide complete ownership and urgency while assisting customers with Video Management Systems, cameras, and servers.
  • •Maintain detailed, concise technical case records in case management systems to track incident histories.
  • •Deliver exceptional customer experience across calls, live chats, emails, and escalated requests.
  • •Prioritize daily tasks across active inbound channels and high-priority customer needs while communicating solutions clearly.
Travel: Low travel

Pay and Benefits

Salary: USD 50,000 - 58,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveEquity

Key Requirements

  • •1+ years of technical support or customer support experience, with the ability to document and manage technical cases.
  • •Must be able to obtain background clearance as required by government customer.
  • •Legal authorization to work in the U.S. indefinitely is required (no employer work permit sponsorship).
  • •Proficiency with IP networking protocols to diagnose routers, firewalls, wireless systems, RTP, TCP/IP, UDP, IGMP, and multicasting.
  • •Ability to install, configure, and troubleshoot customer environments across operating systems and hardware, and to support Video Management Systems, IP cameras, and network servers.
Experience:1+ yearsVideo securityCustomer support
Skills:Customer-first mindsetSystematic troubleshootingMultitaskingProblem-solvingCommunication
Certifications:CCNACCNPMCSAMTALFSMCSECompTIA A+
Languages:English
Tech Stack:RTPTCP/IPUDPIGMPMulticastingRoutersFirewallsWireless systemsCase management systemsVideo Management SystemsIP camerasNetwork serversONVIF

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:CJIS

Company Brief

Motorola Solutions
Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.
Industry: Surveillance & Security Hardware
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1928
Glassdoor
Glassdoor: 3.7
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