GSC Head of Client Service Team

HSBC
Philippines
Workplace: OnsiteFull-timeFunction: Administration & Executive AssistanceSkills: []

Lead the offshore Client Services function for Securities Services (SSv) within Markets & Securities Services, directing multi-location operations, ensuring top-tier client service, adherence to regulations, and delivery of strategic plans. Responsible for client retention, risk management, escalation handling, and cross-functional collaboration to optimise the client experience across regions.

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HSBC
HSBC
2 months ago

GSC Head of Client Service Team

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Closed

Job Summary

Lead the offshore Client Services function for Securities Services (SSv) within Markets & Securities Services, directing multi-location operations, ensuring top-tier client service, adherence to regulations, and delivery of strategic plans. Responsible for client retention, risk management, escalation handling, and cross-functional collaboration to optimise the client experience across regions.
Location: Philippines
Workplace: Onsite
Job Function: Administration & Executive Assistance
Seniority: Sr. Manager level

Key Responsibilities

  • •Manage the offshore BAU Client Services function in multiple locations through effective planning and resourcing to deliver quality service to our clients.
  • •Establish the strategic direction of the client service function in the regions and align to the global client management strategy.
  • •Ensure client retention through consistently top-quality service and by ensuring that client’s needs relative to the market are met through proactive engagement and solution delivery.
  • •Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the job holder is involved.
  • •Act as an escalation point for client issues or incidents and ensure successful resolution by working closely with the relevant stakeholders.

Key Requirements

  • •Proven ability to deliver job requirements with maximum accuracy, precision, and effective time management.
  • •Excellent understanding of the Custody products and regulatory requirements in Europe.
  • •Ability to stay abreast of market changes and work with internal stakeholders to amend / formulate new operations processes.
  • •Previous management experience and experience in service or operational process management required.
  • •Experience with contributing towards and delivering joint SSv and client business plans.

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn