Overnight Customer Experience Representative, Brokerage Services

Robinhood
Chicago, Denver
Workplace: HybridFull timeUSD 28.1 - 33 hourlyFunction: Customer Success & Account ManagementSkills: ["Customer service","Communication","Adaptability","Problem-solving","Independent judgment"]

Provide an outstanding customer experience for brokerage customers through phone, email, and chat, using empathy and product expertise to address equities trading, margin, and options trading-related needs. Act as the voice of the customer by identifying opportunities for continuous improvement. Build deep subject mastery while delivering support that reduces customer anxiety and helps make Robinhood’s financial products seamless.

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Robinhood
Robinhood
1 day ago

Overnight Customer Experience Representative, Brokerage Services

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Last checked: 1 hour agoStatus: Live

Job Summary

Provide an outstanding customer experience for brokerage customers through phone, email, and chat, using empathy and product expertise to address equities trading, margin, and options trading-related needs. Act as the voice of the customer by identifying opportunities for continuous improvement. Build deep subject mastery while delivering support that reduces customer anxiety and helps make Robinhood’s financial products seamless.
Location: Chicago, Denver
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Deliver outstanding customer experience through phone, email, and chat channels.
  • •Act as the voice of the customer by identifying and communicating better ways to serve customers.
  • •Help customers with a range of needs, including equities trading, margin, and options trading-related issues.
  • •Develop deep subject mastery of complex financial concepts over time.
  • •Contribute to making customers’ experience using Robinhood products more seamless based on each interaction.

Pay and Benefits

Salary: USD 28.1 - 33 hourly
Equity and Bonus:Equity
Perks:Health Insurance401kPaid LeaveParental Leave

Key Requirements

  • •Active FINRA Series 7 and 63 Licenses with the ability to apply brokerage knowledge quickly.
  • •Excellent customer service skills plus strong written and verbal communication.
  • •Ability to adapt CX experience delivery through phone and written channels.
  • •Ability to defuse customer anxiety through exceptional customer service skills.
  • •Schedule flexibility, including potential evenings and weekend hours.
Skills:Customer serviceCommunicationAdaptabilityProblem-solvingIndependent judgment
Licenses:FINRA Series 7FINRA Series 63
Certifications:FINRA Series 7FINRA Series 63

Company Brief

Robinhood
Commission-free trading platform offering stocks, ETFs, options, and cryptocurrencies, plus cash management and retirement products. Aims to democratize finance through easy-to-use mobile and web apps for retail investors.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Menlo Park, United States
Founded: 2013
WebsiteLinkedIn