Technical Support Engineer III

Mapbox
China
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Collaboration","Customer focus","Documentation"]

Provide expert technical support for Mapbox’s automotive-oriented location platform in China, breaking down complex customer questions, contributing to documentation, and collaborating with engineering and product teams to deliver high-quality, code-informed assistance. Leverage Android development skills, geospatial tools, and GitHub workflows to guide customers and drive product improvements.

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Mapbox
Mapbox
4 months ago

Technical Support Engineer III

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Provide expert technical support for Mapbox’s automotive-oriented location platform in China, breaking down complex customer questions, contributing to documentation, and collaborating with engineering and product teams to deliver high-quality, code-informed assistance. Leverage Android development skills, geospatial tools, and GitHub workflows to guide customers and drive product improvements.
Location: China
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Break down complex customer questions, dive into the Mapbox stack, and craft concise, friendly responses.
  • •Collaborate with engineering and documentation teams to keep product documentation and code examples up to date and accurate.
  • •Work with the Mapbox support team to consistently deliver high-quality support to customers.
  • •Aggregate user feedback and translate it into actionable next steps for Mapbox product engineers.
  • •Monitor public GitHub repositories to track open issues and assist Mapbox users and contributors as needed.

Pay and Benefits

Perks:Health InsuranceParental LeaveRemote Work

Key Requirements

  • •Native-level Mandarin and English fluency in both written and spoken forms
  • •Automotive sector experience with Car OEMs or Tier 1 suppliers
  • •Android SDK experience (Kotlin or Java) with ability to debug and guide customers
  • •Depth in Support Engineering or Software Engineering with a customer-first approach
  • •Familiarity with GitHub and the command line
Experience:GeospatialAutomotiveAndroidMapsSDKs
Skills:CommunicationProblem-solvingCollaborationCustomer focusDocumentation
Languages:MandarinEnglish
Tech Stack:AndroidKotlinJavaGitHubJavaScriptSwiftIOSGeospatialMapsSDKs

Company Brief

Mapbox
Provides a location platform of maps, APIs, SDKs and data for developers and enterprises to build custom maps, navigation, and location-aware applications across mobile, web, logistics, and automotive use cases.
Industry: API Platforms
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Washington, United States
Founded: 2010
Glassdoor
Glassdoor: 3.7
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