Customer Success Manager - US

Constructor
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Interpersonal skills","Triage","Problem-solving","Empathy","Curiosity","Ability to learn quickly","Motivation","Relationship management"]

Join the Customer Success team to help enterprise customers improve search and product discovery across their websites and mobile apps. You’ll earn trust by ensuring customers go live and achieve results, understand complex organization needs to manage priorities, and partner with engineering to keep the right work moving. You’ll also troubleshoot support requests, craft internal/external narratives for success, and create documentation and training to improve adoption.

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FursaFursa
Constructor
Constructor
1 month ago

Customer Success Manager - US

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Join the Customer Success team to help enterprise customers improve search and product discovery across their websites and mobile apps. You’ll earn trust by ensuring customers go live and achieve results, understand complex organization needs to manage priorities, and partner with engineering to keep the right work moving. You’ll also troubleshoot support requests, craft internal/external narratives for success, and create documentation and training to improve adoption.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Ensure customers go live with the product and are thrilled with the results.
  • •Understand enterprise customer needs and manage prioritizations and misalignments across stakeholders.
  • •Help craft internal and external narratives for what’s needed to make a customer successful.
  • •Request and manage engineering time so important customer work is prioritized and unimportant requests are resolved efficiently.
  • •Field and troubleshoot customer support requests, and create/update customer documentation and training materials.

Key Requirements

  • •Minimum three years of professional experience working directly with customers and large organizations in a customer success, technical account management, or solutions consulting role.
  • •Excellent communication and interpersonal skills.
  • •Know what an API is and have interacted with them before.
  • •Ability to quickly understand different roles in an organization, focus on what matters most, and craft clear narratives to rally people.
  • •Ability to convince and motivate others to do what you know is right.
Experience:E-commerce
Skills:CommunicationInterpersonal skillsTriageProblem-solvingEmpathyCuriosityAbility to learn quicklyMotivationRelationship management
Tech Stack:APITransformersGenerative LLMsSearchRecommendations

Company Brief

Constructor
Provides an AI-powered site search and product discovery platform for e-commerce and retailers, improving search relevance, recommendations, personalization, and merchandising to boost conversions and average order value.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
WebsiteLinkedIn