Relationship Associate

Openlane
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Customer service","Relationship building","Attention to detail","Time management","Adaptability"]

Manage relationships with independent auto dealers by using CRM tools and work queues to understand needs, discuss performance, and promote product solutions and campaigns. Own existing accounts, mitigate risk, and drive new growth opportunities through focused conversations and territory travel. Join a small local team supporting dealer floorplanning and delivering a positive customer experience while meeting branch goals.

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FursaFursa
Openlane
Openlane
3 days ago

Relationship Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Manage relationships with independent auto dealers by using CRM tools and work queues to understand needs, discuss performance, and promote product solutions and campaigns. Own existing accounts, mitigate risk, and drive new growth opportunities through focused conversations and territory travel. Join a small local team supporting dealer floorplanning and delivering a positive customer experience while meeting branch goals.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Develop understanding of customer/dealer needs using CRM tools and work queues.
  • •Identify dealer needs and promote product solutions and campaigns.
  • •Manage existing accounts and drive new growth opportunities through performance-related discussions.
  • •Manage, service, and mitigate risk on customer accounts.
  • •Support a positive customer experience while working toward local/team branch goals.
Travel: High travel

Pay and Benefits

Perks:Health InsuranceDentalVisionHsaFsa401kPaid LeaveMaternity LeavePaternity LeaveLong-term DisabilityLife InsuranceEmployee Assistance

Key Requirements

  • •Two years of experience in customer-facing, sales, or sales support roles.
  • •A valid driver’s license and reliable transportation.
  • •Ability and desire to travel frequently (25–50%) within the assigned market/territory.
  • •Ability to use required technology (including mobile applications and software) and manage multiple tasks with strong productivity.
  • •Work independently and autonomously, as well as collaboratively as part of a team, with high accountability to goals and targets.
Experience:2+ years
Skills:Customer serviceRelationship buildingAttention to detailTime managementAdaptability
Licenses:Driver's license
Languages:SpanishEnglish
Tech Stack:CRMMobile applicationsGoogle WorkspaceSalesforceTableau

Company Brief

Openlane
Operates an online wholesale vehicle auction and digital remarketing platform serving dealerships, fleet owners, and financial institutions to buy and sell used vehicles via live and online auction services.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1999
WebsiteLinkedIn