Customer Success Manager

Dust
Paris
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Leadership","Problem-solving","Ownership","Multitasking"]

Lead the end-to-end customer journey for mid-market to enterprise clients within a GenAI-native SaaS context, driving adoption, retention, and expansion. Collaborate across AI Deployment, product, and sales teams to deliver measurable value, guide AI transformation, and build scalable processes and playbooks to support rapid growth in a high-velocity environment.

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Dust
Dust
7 months ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Lead the end-to-end customer journey for mid-market to enterprise clients within a GenAI-native SaaS context, driving adoption, retention, and expansion. Collaborate across AI Deployment, product, and sales teams to deliver measurable value, guide AI transformation, and build scalable processes and playbooks to support rapid growth in a high-velocity environment.
Location: Paris
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Lead and optimize the full customer lifecycle for your portfolio of mid-market to enterprise customers, driving sustained engagement and expansion across teams and departments. Help customers identify high-impact use cases and translate them into repeatable rollout plans aligned with business goals and product capabilities.
  • •Demonstrate measurable value realization through Enterprise Business Reviews, capturing customer impact in terms of time saved, costs reduced, and operational improvements. Drive account retention and expansion by building trusted advisor relationships, identifying opportunities, and scaling Dust’s impact across customer organizations.
  • •Guide organizational AI transformation as a change management partner, working cross-functionally with customer stakeholders to scale AI adoption company-wide. Partner with customers on evolving their AI governance and best practices as their usage matures.
  • •Orchestrate internal resources to deliver exceptional customer outcomes, partnering closely with AI Deployment Strategists during the deployment phase, Forward-Deployed Engineers for technical escalations and custom solutions, Product for feedback loops, and Sales for expansion and renewal opportunities. Act as the central point of coordination ensuring customers receive timely, cohesive support across all touchpoints.
  • •Be the voice of users at Dust, providing insights on customer experience, adoption blockers, and high-value use cases to shape product development in the rapidly evolving GenAI landscape. Maintain continuous feedback loops between customer usage patterns and product roadmap priorities.

Key Requirements

  • •Minimum 3 years in Customer Success roles, with a proven track record driving adoption, retention, and expansion for mid-market to enterprise customers, preferably in the SaaS industry.
Experience:SaaSAIEnterpriseGenAI-nativeMid-market
Skills:CommunicationLeadershipProblem-solvingOwnershipMultitasking
Languages:EnglishFrench
Tech Stack:AIGenAISaaS

Company Brief

Dust
Builds customizable, enterprise AI assistants (agents) that connect to a company’s internal data and tools, enabling teams to design and deploy specialized workflows and automations without building their own foundation models.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Revenue: USD 1M to 5M
Growth: Early Stage Startup
Funding: Series A
Headquarters: Paris, France
Founded: 2023
Glassdoor
Glassdoor: 5.0
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