Tyson Foods

1 month ago

Advisor HR - Finney

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Provide process and transactional support for HR systems and processes as a first point of contact for users. Manage high-volume walk-up, chat, and phone support using ServiceNow case management, resolve first-level HR support requests, and monitor HR inboxes to respond or escalate. Support HR system navigation, intake data updates (including employee personal information), and LOA support, while partnering with People Operations to meet service-level agreements and KPIs.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide first-line HR support through case management (ServiceNow), chat, and phone for user questions and requests.
•Handle high-volume walk-up support and routed incoming support calls to the People Operations team.
•Resolve routine first-level support requests (e.g., address changes, application support, background check corrections, employee self-service).
•Monitor HR inboxes and respond directly or escalate issues to the appropriate teams (Centers of Excellence, HR Directors, or Leadership).
•Review and update business processes and master data components and support LOA-related navigation and intake updates.

Pay and Benefits

Salary: USD 20.67 - 35.1 hourly

Key Requirements

•Bachelor’s degree or equivalent combination of education and experience.
•2+ years in a relevant customer support role with data entry experience.
•Intermediate computer skills, including proficiency with Microsoft Excel, Word, and PowerPoint; ability to generate simple letters, spreadsheets/graphics, and formatted data outputs.
•Excellent verbal and written communication skills for supporting a broad range of end users.
•Strong customer service with basic analytical/troubleshooting, planning and organizational skills; detail-oriented and able to work in a fast-paced environment (SAP/HR and Workday familiarity is a plus).

Experience:2+ years

Education:Bachelor's

Skills:Customer serviceCommunicationAnalytical thinkingTroubleshootingMulti-tasking

Tech Stack:ServiceNowMicrosoft ExcelMicrosoft WordPowerPointSAP/HRWorkdayHR systems

Company Brief

Tyson Foods

Industry: Food Production

Website

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Tyson Foods

1 month ago

Advisor HR - Finney

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide first-line HR support through case management (ServiceNow), chat, and phone for user questions and requests.
•Handle high-volume walk-up support and routed incoming support calls to the People Operations team.
•Resolve routine first-level support requests (e.g., address changes, application support, background check corrections, employee self-service).
•Monitor HR inboxes and respond directly or escalate issues to the appropriate teams (Centers of Excellence, HR Directors, or Leadership).
•Review and update business processes and master data components and support LOA-related navigation and intake updates.

Pay and Benefits

Salary: USD 20.67 - 35.1 hourly

Key Requirements

•Bachelor’s degree or equivalent combination of education and experience.
•2+ years in a relevant customer support role with data entry experience.
•Intermediate computer skills, including proficiency with Microsoft Excel, Word, and PowerPoint; ability to generate simple letters, spreadsheets/graphics, and formatted data outputs.
•Excellent verbal and written communication skills for supporting a broad range of end users.
•Strong customer service with basic analytical/troubleshooting, planning and organizational skills; detail-oriented and able to work in a fast-paced environment (SAP/HR and Workday familiarity is a plus).

Experience:2+ years

Education:Bachelor's

Skills:Customer serviceCommunicationAnalytical thinkingTroubleshootingMulti-tasking

Tech Stack:ServiceNowMicrosoft ExcelMicrosoft WordPowerPointSAP/HRWorkdayHR systems

Company Brief

Tyson Foods

Industry: Food Production

Website