Customer Implementation Manager, Buenos Aires

Gorgias
Buenos Aires
Workplace: OnsiteFull timeUSD 36,100 - 39,900 annuallyFunction: Data Science & Machine LearningSkills: ["Communication","Interpersonal skills","Attention to detail","Proactive work","Relationship building"]

Own the end-to-end onboarding experience for a book of business, from sales handover through configuration, training, and activation. Deliver white-glove implementation for Helpdesk and the AI Agent product, driving adoption, time-to-activation, and activation ratio. Build trust through consultative guidance, partner with internal teams as a primary liaison, manage project timelines, and analyze e-commerce customer data to optimize support strategies and improve customer outcomes.

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FursaFursa
Gorgias
Gorgias
1 month ago

Customer Implementation Manager, Buenos Aires

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own the end-to-end onboarding experience for a book of business, from sales handover through configuration, training, and activation. Deliver white-glove implementation for Helpdesk and the AI Agent product, driving adoption, time-to-activation, and activation ratio. Build trust through consultative guidance, partner with internal teams as a primary liaison, manage project timelines, and analyze e-commerce customer data to optimize support strategies and improve customer outcomes.
Location: Buenos Aires
Workplace: Onsite
Employment Type: Full time
Job Function: Data Science & Machine Learning

Key Responsibilities

  • •Conduct in-depth implementation and optimization sessions for new and cross-sold customers across Helpdesk and AI Agent.
  • •Build consultative, customized solutions aligned to each customer’s needs and goals.
  • •Drive activation ratio and reduce time to activation through a white-glove onboarding experience.
  • •Serve as the primary liaison between customers and internal teams to ensure seamless communication and support.
  • •Document interactions and feedback, and analyze e-commerce customer data to improve onboarding and support strategies.

Pay and Benefits

Salary: USD 36,100 - 39,900 annually
Perks:Equity

Key Requirements

  • •2-3+ years in SaaS as an implementation manager, driving post-sales adoption and activation (e-commerce experience is a plus).
  • •2-3+ years crafting and overseeing project timelines to enhance activation among merchants with strategic recommendations.
  • •Excellent communication and attention to detail, including follow-up and interpersonal skills.
  • •Ability to concurrently manage up to 30 accounts and tailor support for both small and large merchants.
  • •Comfort with AI and automation: configure AI tools, discuss automation strategy with merchants, and learn new AI capabilities quickly.
Experience:SaaSE-commerce
Skills:CommunicationInterpersonal skillsAttention to detailProactive workRelationship building
Tech Stack:ChatGPTClaudeGranolaSlack

Company Brief

Gorgias
Gorgias provides a conversational AI-powered customer support platform for ecommerce brands, centralizing email, chat, SMS and social support with automation to resolve tickets and drive revenue through support.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: USD 500M to 1B
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 3.2
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