Vultr

1 month ago

Supervisor, Technical Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Lead and mentor multiple Technical Support teams to resolve complex Vultr product and infrastructure issues. Own platform incidents, drive incident response and root-cause analysis, meet KPIs (response times, ticket resolution, customer satisfaction), and develop process improvements with cross-functional engineering, systems, and networking teams in a 24/7 remote environment.

Location: United States

Workplace: Remote

Employment Type: Full time · Permanent

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Oversee multiple teams of Technical Support Specialists and Engineers, and provide advanced technical support for Vultr’s products and infrastructure.
•Act as incident owner to platform-level alerts and incidents, assessing impact, performing advanced troubleshooting, and escalating as needed.
•Meet KPIs including first response, under-two-hour responses, ticket resolution, and customer satisfaction metrics.
•Perform quality ticket analysis and provide feedback to agents (minimum 2 tickets per agent per week).
•Lead complex incident analysis, root cause investigations, and recommend measures to prevent recurrence.

Pay and Benefits

Salary: 70,000 - 90,000 annually

Perks:Health Insurance401kRemote WorkGym MembershipSabbaticalRemote Office

Key Requirements

•3+ years of enterprise technical support experience with significant leadership experience.
•Strong customer service skills with ability to communicate effectively under pressure.
•Proven ability to manage multiple teams and drive strategic initiatives.
•Excellent leadership, team motivation, and communication skills.
•Experience with Linux systems and enterprise networking, with cloud/IaaS context.

Experience:3+ yearsEnterprise technical supportLeadershipLinuxEnterprise networkingCloud

Skills:CommunicationLeadershipProblem-solvingTeam managementCustomer service

Languages:English

Tech Stack:LinuxKubernetesContainersGPU service deliveryEnterprise networking

Company Brief

Vultr

Provides cloud infrastructure services including VPS, dedicated instances, block storage, and bare metal across global data centers. Targets developers and businesses with simple, high-performance, and cost-effective cloud compute and networking solutions.

Industry: Cloud Computing

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: West Palm Beach, United States

Founded: 2014

Website LinkedIn

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Vultr

1 month ago

Supervisor, Technical Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time · Permanent

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Oversee multiple teams of Technical Support Specialists and Engineers, and provide advanced technical support for Vultr’s products and infrastructure.
•Act as incident owner to platform-level alerts and incidents, assessing impact, performing advanced troubleshooting, and escalating as needed.
•Meet KPIs including first response, under-two-hour responses, ticket resolution, and customer satisfaction metrics.
•Perform quality ticket analysis and provide feedback to agents (minimum 2 tickets per agent per week).
•Lead complex incident analysis, root cause investigations, and recommend measures to prevent recurrence.

Pay and Benefits

Salary: 70,000 - 90,000 annually

Perks:Health Insurance401kRemote WorkGym MembershipSabbaticalRemote Office

Key Requirements

•3+ years of enterprise technical support experience with significant leadership experience.
•Strong customer service skills with ability to communicate effectively under pressure.
•Proven ability to manage multiple teams and drive strategic initiatives.
•Excellent leadership, team motivation, and communication skills.
•Experience with Linux systems and enterprise networking, with cloud/IaaS context.

Experience:3+ yearsEnterprise technical supportLeadershipLinuxEnterprise networkingCloud

Skills:CommunicationLeadershipProblem-solvingTeam managementCustomer service

Languages:English

Tech Stack:LinuxKubernetesContainersGPU service deliveryEnterprise networking

Company Brief

Vultr

Industry: Cloud Computing

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: West Palm Beach, United States

Founded: 2014

Website LinkedIn