Call Center Analyst

NTT
Gurugram
Workplace: OnsiteFull timeFunction: Sales0Skills: ["Communication","Persuasion","Active listening","Customer empathy","Resilience"]

Engage Canada-based customers through high-volume outbound calling to promote telecom plans, upgrades, bundles, and retention offers. Diagnose customer needs and recommend tailored solutions to drive revenue and hit daily, weekly, and monthly sales targets. Handle objections professionally, maintain accurate CRM records, and follow scripts and quality/process standards while delivering a strong customer experience.

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FursaFursa
NTT
NTT
4 months ago

Call Center Analyst

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Engage Canada-based customers through high-volume outbound calling to promote telecom plans, upgrades, bundles, and retention offers. Diagnose customer needs and recommend tailored solutions to drive revenue and hit daily, weekly, and monthly sales targets. Handle objections professionally, maintain accurate CRM records, and follow scripts and quality/process standards while delivering a strong customer experience.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom products including plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions.
  • •Achieve daily, weekly, and monthly sales targets while handling objections professionally.
  • •Maintain accurate CRM records and ensure compliance with scripts, quality, and process standards.

Pay and Benefits

Perks:Commuter Benefits

Key Requirements

  • •0–2 years of experience (freshers welcome); BPO/sales experience preferred.
  • •Strong communication with a neutral/clear English accent.
  • •Sales mindset with persuasive ability and active listening/customer empathy.
  • •Resilience and ability to handle rejection.
  • •Basic system/CRM handling.
Experience:0BPOSales
Skills:CommunicationPersuasionActive listeningCustomer empathyResilience
Languages:English
Tech Stack:CRM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn