Customer Experience Representative

Chep
Orlando
Workplace: HybridFull timeUSD 61,680 - 66,000Function: Customer Success & Account ManagementEducation: bachelorsSkills: ["Customer Focused","Detail oriented","Excellent communication","Ability to multi-task","Strong problem-solving"]

Serve as the primary point of contact for customers, resolving complex and critical inquiries while guiding them through service solutions, system navigation, and business processes. Partner with internal teams to troubleshoot issues, perform root-cause analysis, and implement long-term corrective actions. Manage billing disputes and account health drivers, maintain accurate CRM/ERP records, and oversee urgent fulfillment issues to keep customers informed. Contribute to continuous improvement and coach team members to elevate CX.

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FursaFursa
Chep
Chep
1 week ago

Customer Experience Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Serve as the primary point of contact for customers, resolving complex and critical inquiries while guiding them through service solutions, system navigation, and business processes. Partner with internal teams to troubleshoot issues, perform root-cause analysis, and implement long-term corrective actions. Manage billing disputes and account health drivers, maintain accurate CRM/ERP records, and oversee urgent fulfillment issues to keep customers informed. Contribute to continuous improvement and coach team members to elevate CX.
Location: Orlando
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Resolve complex and critical customer inquiries, providing first-level support and guiding customers through service solutions and business processes.
  • •Collaborate with internal stakeholders to troubleshoot and resolve customer issues, perform root cause analysis, and drive corrective actions.
  • •Oversee billing disputes and discrepancies, ensuring ERP accuracy and clear communication of outcomes.
  • •Monitor customer account performance and maintain accurate customer records and service data in CRM systems while meeting key performance metrics.
  • •Manage high-priority issues for service delivery and order fulfillment, proactively notify customers of at-risk items, and support continuous improvement.

Pay and Benefits

Salary: USD 61,680 - 66,000
Perks:Health Insurance

Key Requirements

  • •Bachelor’s degree or equivalent supply chain/customer-facing experience.
  • •Strong typing skills.
  • •Customer service, supply chain, or account management experience.
  • •Customer-focused mindset.
  • •Detail-oriented with strong data management skills.
Education:Bachelor's
Skills:Customer FocusedDetail orientedExcellent communicationAbility to multi-taskStrong problem-solving
Tech Stack:CRMERP

Company Brief

Chep
Provides pooled pallets, crates and containers and supply-chain logistics services to manufacturers, retailers and logistics providers globally, enabling transport, storage and returnable packaging solutions that reduce cost, waste and complexity in multi-party supply chains.
Industry: Logistics
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: Sydney, Australia
WebsiteLinkedIn