Pindrop

1 month ago

Senior Production Support Engineer (3 PM - 12 AM Eastern European Time), Contract Position

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Senior Production Support Engineer responsible for owning complex production issue resolutions, leading Sev1 incident responses, and driving cross-functional improvements with Engineering, Product, and Customer Success to ensure reliability and optimal support processes in a remote-first, contract role.

Location: Ukraine

Workplace: Remote

Employment Type: Contract

Job Function: Manufacturing & Production Operations

Seniority: Sr. Manager level

Key Responsibilities

•Own the resolution of complex production issues and lead incident response for critical (Sev1) events
•Collaborate with Product, Engineering, and Customer Success teams to ensure smooth deployments and high-quality post-launch support
•Perform root cause analysis, implement long-term fixes, and improve system reliability
•Act as a subject matter expert (SME) for the platform, including APIs, integrations, and customer environments
•Proactively monitor production health, analyze incident trends, and recommend automation or preventive improvements

Pay and Benefits

Salary: USD 40,000 - 50,000

Equity and Bonus:Equity

Perks:EquityRemote WorkPaid Leave

Key Requirements

•7+ years of experience in a similar production/support role or strong foundational experience in production support

Experience:7+ yearsSecuritySaaSCloud

Skills:CommunicationLeadershipProblem-solvingCollaborationMentoring

Languages:English

Tech Stack:AWSGCPLinuxScriptingRESTful APIsAPIs

Company Brief

Pindrop

Provides voice security and fraud prevention solutions that analyze phone calls and voice interactions to detect fraud, authenticate callers, and protect contact centers using voice biometrics, machine learning, and risk-scoring telemetry.

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series E+

Headquarters: Atlanta, United States

Founded: 2011

Website LinkedIn

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Pindrop

1 month ago

Senior Production Support Engineer (3 PM - 12 AM Eastern European Time), Contract Position

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Ukraine

Workplace: Remote

Employment Type: Contract

Job Function: Manufacturing & Production Operations

Seniority: Sr. Manager level

Key Responsibilities

•Own the resolution of complex production issues and lead incident response for critical (Sev1) events
•Collaborate with Product, Engineering, and Customer Success teams to ensure smooth deployments and high-quality post-launch support
•Perform root cause analysis, implement long-term fixes, and improve system reliability
•Act as a subject matter expert (SME) for the platform, including APIs, integrations, and customer environments
•Proactively monitor production health, analyze incident trends, and recommend automation or preventive improvements

Pay and Benefits

Salary: USD 40,000 - 50,000

Equity and Bonus:Equity

Perks:EquityRemote WorkPaid Leave

Key Requirements

•7+ years of experience in a similar production/support role or strong foundational experience in production support

Experience:7+ yearsSecuritySaaSCloud

Skills:CommunicationLeadershipProblem-solvingCollaborationMentoring

Languages:English

Tech Stack:AWSGCPLinuxScriptingRESTful APIsAPIs

Company Brief

Pindrop

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series E+

Headquarters: Atlanta, United States

Founded: 2011

Website LinkedIn