Senior Production Support Engineer (3 PM - 12 AM Eastern European Time), Contract Position

Pindrop
Ukraine
Workplace: RemoteContractUSD 40,000 - 50,000Function: Manufacturing & Production OperationsExperience: 7+ yearsSkills: ["Communication","Leadership","Problem-solving","Collaboration","Mentoring"]

Senior Production Support Engineer responsible for owning complex production issue resolutions, leading Sev1 incident responses, and driving cross-functional improvements with Engineering, Product, and Customer Success to ensure reliability and optimal support processes in a remote-first, contract role.

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FursaFursa
Pindrop
Pindrop
3 months ago

Senior Production Support Engineer (3 PM - 12 AM Eastern European Time), Contract Position

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Senior Production Support Engineer responsible for owning complex production issue resolutions, leading Sev1 incident responses, and driving cross-functional improvements with Engineering, Product, and Customer Success to ensure reliability and optimal support processes in a remote-first, contract role.
Location: Ukraine
Workplace: Remote
Employment Type: Contract
Job Function: Manufacturing & Production Operations
Seniority: Sr. Manager level

Key Responsibilities

  • •Own the resolution of complex production issues and lead incident response for critical (Sev1) events
  • •Collaborate with Product, Engineering, and Customer Success teams to ensure smooth deployments and high-quality post-launch support
  • •Perform root cause analysis, implement long-term fixes, and improve system reliability
  • •Act as a subject matter expert (SME) for the platform, including APIs, integrations, and customer environments
  • •Proactively monitor production health, analyze incident trends, and recommend automation or preventive improvements

Pay and Benefits

Salary: USD 40,000 - 50,000
Equity and Bonus:Equity
Perks:EquityRemote WorkPaid Leave

Key Requirements

  • •7+ years of experience in a similar production/support role or strong foundational experience in production support
Experience:7+ yearsSecuritySaaSCloud
Skills:CommunicationLeadershipProblem-solvingCollaborationMentoring
Languages:English
Tech Stack:AWSGCPLinuxScriptingRESTful APIsAPIs

Company Brief

Pindrop
Provides voice security and fraud prevention solutions that analyze phone calls and voice interactions to detect fraud, authenticate callers, and protect contact centers using voice biometrics, machine learning, and risk-scoring telemetry.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series E+
Headquarters: Atlanta, United States
Founded: 2011
WebsiteLinkedIn