Principal Operations Analyst, Post-Sales

Atlassian
San Francisco, Seattle, New York, Mountain View
Workplace: RemoteFull timeFunction: Business OperationsExperience: 8+ yearsSkills: ["Stakeholder management","Cross-functional coordination","Operational judgment","Data fluency","Written and verbal communication"]

Partner with post-sales leaders to shape operational priorities, support annual planning, and improve execution on strategic initiatives. Coordinate cross-functional business rhythms and programs across Customer Success, Partners & Alliances, Strategy, Analytics, Systems, and adjacent operations teams. Define reporting cadences, planning calendars, and roadmap visibility, translating business questions into analytical requirements while building scalable data and dashboard frameworks across post-sales workflows.

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Atlassian
Atlassian
1 day ago

Principal Operations Analyst, Post-Sales

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Last checked: 5 hours agoStatus: Live

Job Summary

Partner with post-sales leaders to shape operational priorities, support annual planning, and improve execution on strategic initiatives. Coordinate cross-functional business rhythms and programs across Customer Success, Partners & Alliances, Strategy, Analytics, Systems, and adjacent operations teams. Define reporting cadences, planning calendars, and roadmap visibility, translating business questions into analytical requirements while building scalable data and dashboard frameworks across post-sales workflows.
Location: San Francisco, Seattle, New York, Mountain View
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Partner with senior leaders across post-sales to shape operational priorities, support annual planning, and improve execution against strategic initiatives.
  • •Coordinate cross-functional programs and business rhythms across Customer Success, Partners & Alliances, Strategy, Analytics, Systems, and adjacent operations teams.
  • •Define and manage reporting cadences, planning calendars, and roadmap visibility for recurring leadership reviews and strategic deliverables.
  • •Translate business questions into analytical requirements, including problem statements, success criteria, scope, and data needs for analytics and technical partners.
  • •Architect operational data requirements and help establish scalable reporting frameworks, dashboards, and source-of-truth processes across post-sales workflows.

Pay and Benefits

Equity and Bonus:Equity

Key Requirements

  • •8+ years of experience in operations, strategy, analytics, business planning, or a related role in a SaaS or high-growth technology environment.
  • •Experience supporting post-sales functions (Customer Success, Sales, or similar) and working across multiple stakeholder groups.
  • •Demonstrated ability to partner with senior stakeholders, coordinate cross-functional work, and drive progress through influence.
  • •Strong data fluency, including advanced proficiency in Excel or Google Sheets and experience with reporting/visualization tools.
  • •Working knowledge of SQL and experience translating business needs into analytical requirements for data partners.
Experience:8+ yearsSaaSHigh-growth technologyPost-salesCustomer Success
Skills:Stakeholder managementCross-functional coordinationOperational judgmentData fluencyWritten and verbal communication
Tech Stack:ExcelGoogle SheetsSQLSalesforceGainsightTableau

Company Brief

Atlassian
Atlassian develops collaboration and workflow software—Jira, Confluence, Trello, Loom and more—used by teams for project management, software development, and IT service management across enterprises worldwide.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sydney, Australia
Founded: 2002
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