Wing Assistant

1 month ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Bilingual French-English customer service representative for remote, full-time work supporting a client in the hospitality space. You will handle emails and calls in both languages, assist guests, update records, troubleshoot issues, build relationships, and ensure high customer satisfaction while maintaining data privacy and timely responses.

Location: Philippines

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Respond promptly to client emails and portal requests in French and English regarding their concerns.
•Handle inbound and outbound phone calls, prioritizing urgent and last-minute client needs across both French and English-speaking customers.
•Assist customers with their needs, offering empathetic support and swift coordination.
•Update and maintain accurate customer records to ensure seamless information flow and accessibility.
•Resolve client concerns efficiently and professionally, ensuring swift troubleshooting and clear communication in both languages.

Pay and Benefits

Salary: PHP 45,000 - 50,000 monthly

Perks:Remote WorkPaid TrainingJob Security

Key Requirements

•Fluent in English (written & spoken) and French (written & spoken).
•At least 1 year of proven experience as a Customer Service Representative in a B2C or B2B capacity.
•Excellent English and French communication skills, both written and verbal (at least B2 level).
•Excellent phone, email, and instant messaging communication skills.
•Solid organizational and time management skills; tech savvy with CRM/VoIP and MS Office.

Experience:1+ yearsHospitalityCustomer service

Skills:CommunicationTime managementProblem-solvingEmpathyMultitasking

Languages:EnglishFrench

Tech Stack:CRMVoIPMS OfficeGoogle CalendarCloudbeds

Company Brief

Wing Assistant

Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.

Industry: Recruitment Agencies

Website

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Wing Assistant

1 month ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Respond promptly to client emails and portal requests in French and English regarding their concerns.
•Handle inbound and outbound phone calls, prioritizing urgent and last-minute client needs across both French and English-speaking customers.
•Assist customers with their needs, offering empathetic support and swift coordination.
•Update and maintain accurate customer records to ensure seamless information flow and accessibility.
•Resolve client concerns efficiently and professionally, ensuring swift troubleshooting and clear communication in both languages.

Pay and Benefits

Salary: PHP 45,000 - 50,000 monthly

Perks:Remote WorkPaid TrainingJob Security

Key Requirements

•Fluent in English (written & spoken) and French (written & spoken).
•At least 1 year of proven experience as a Customer Service Representative in a B2C or B2B capacity.
•Excellent English and French communication skills, both written and verbal (at least B2 level).
•Excellent phone, email, and instant messaging communication skills.
•Solid organizational and time management skills; tech savvy with CRM/VoIP and MS Office.

Experience:1+ yearsHospitalityCustomer service

Skills:CommunicationTime managementProblem-solvingEmpathyMultitasking

Languages:EnglishFrench

Tech Stack:CRMVoIPMS OfficeGoogle CalendarCloudbeds

Company Brief

Wing Assistant

Industry: Recruitment Agencies

Website