Shopping Experience Assistant | Retail | IKEA Jebel Ali (Dubai, AE)

Al Futtaim Group
Dubai
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Communication","Interpersonal skills","Problem-solving","Proactivity","Accountability","Customer focus"]

Oversee and support the Info desk at IKEA, welcoming customers, addressing needs to reduce queues, and handling routine complaints with a friendly, professional approach. Manage the Returns & Exchange desk by ensuring accurate cash handling, processing returns and exchanges using judgment, and maintaining required SOPs. Support Smaland child-safety procedures, make announcements when needed, book IKEA services, and prepare transaction reports for trend analysis.

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FursaFursa
Al Futtaim Group
Al Futtaim Group
7 hours ago

Shopping Experience Assistant | Retail | IKEA Jebel Ali (Dubai, AE)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Oversee and support the Info desk at IKEA, welcoming customers, addressing needs to reduce queues, and handling routine complaints with a friendly, professional approach. Manage the Returns & Exchange desk by ensuring accurate cash handling, processing returns and exchanges using judgment, and maintaining required SOPs. Support Smaland child-safety procedures, make announcements when needed, book IKEA services, and prepare transaction reports for trend analysis.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Greet and welcome customers at store entry, ensuring shopping tools and catalogues are available.
  • •Respond to customer needs efficiently and handle routine complaints promptly to maximize satisfaction.
  • •Support Returns & Exchange by following policy, processing issues with judgment, and ensuring cash handling accuracy.
  • •Ensure Smaland child-safety procedures are followed, explain admission policy, and make announcements if children need attention.
  • •Prepare daily/weekly/monthly Returns & Exchange transaction reports and book IKEA services (Home Delivery, Assembly, Measurement) with follow-up on out-of-stock items.

Key Requirements

  • •High school diploma or equivalent.
  • •2 years of experience in a similar customer service role.
  • •Proficiency in English; command of Arabic is preferred.
  • •Excellent communication and interpersonal skills.
  • •Customer-focused mindset with problem-solving and proactivity.
Experience:RetailCustomer service
Education:High School
Skills:CommunicationInterpersonal skillsProblem-solvingProactivityAccountabilityCustomer focus
Languages:EnglishArabic

Company Brief

Al Futtaim Group
Al-Futtaim Group is a diversified UAE conglomerate operating across automotive, retail, real estate, finance and services, representing 200+ global brands and serving customers across 20+ countries with over 40,000 employees.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Bootstrapped
Headquarters: Dubai, United Arab Emirates
Glassdoor
Glassdoor: 3.6
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