RTX

1 week ago

Gestionnaire de comptes clients – Programme d'aviation d'affaire | Customer Account Manager - Business Aviation Program

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Last checked: 8 hours agoStatus: Live

Job Summary

Own high-value customer relationships for the business aviation segment, serving as the primary point of contact and “concierge” for all aspects of the account. Provide remote and on-site support for technical, commercial, and operational challenges, coordinate with cross-functional teams and OEMs, and drive timely issue resolution. Monitor on-wing/off-wing engine events, maintain customer data, support maintenance planning, contribute to contract proposals, and represent the company at conferences and trade shows.

Location: Canada

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Act as the main point of contact and ambassador for customers operating/using P&WC products.
•Provide assistance and solutions for technical, commercial, and operational issues both remotely and on-site.
•Manage customer relationships across P&WC, customers, service centers, and aircraft OEMs; ensure timely resolution of customer issues.
•Monitor on-wing/off-wing engine events and maintain readiness data, supporting customer visits and trade show preparation.
•Support contract proposal development and compliance, define service improvement strategies, and represent P&WC at conferences and seminars.

Travel: Medium travel

Pay and Benefits

Perks:RetirementHealth InsuranceGroup InsuranceChildcareFree ParkingTelemedicine

Key Requirements

•Bachelor’s degree with at least 8 years of relevant experience, or a master’s degree with at least 5 years of relevant experience.
•Experience in the aerospace sector.
•Demonstrated leadership in customer account management.
•Ability to communicate effectively with executive-level leaders and senior managers.
•Strong project management skills and strong commercial/business acumen combined with technical knowledge.

Experience:8+ yearsAerospace

Education:Bachelor's

Skills:LeadershipCommunicationProject managementStrategic thinkingCustomer focus

Languages:English

Tech Stack:CRMMicrosoft OfficeExcelPower BI

Company Brief

RTX

Designs, manufactures, and services aerospace and defense systems, including aircraft engines, avionics, aerostructures, missiles, and cybersecurity solutions for commercial, military, and government customers worldwide.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Arlington, United States

Founded: 2020

Website

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RTX