Senior Customer Success Manager (m/f/x)

Commerce Tools
Munich, Berlin
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Client advisory","Strategic thinking","Structured work","Cross-functional collaboration"]

Own the customer relationship for the largest, most complex enterprise accounts, maximizing value from composable commerce and modern commerce platforms. Lead customer account health, post-sales adoption, and Strategic Business Reviews to drive retention, platform usage, and long-term growth. Partner cross-functionally with support, product, and sales to translate features into measurable business outcomes and help shape global customer-success frameworks. Communicate confidently with C-level stakeholders in German and English.

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FursaFursa
Commerce Tools
Commerce Tools
1 week ago

Senior Customer Success Manager (m/f/x)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own the customer relationship for the largest, most complex enterprise accounts, maximizing value from composable commerce and modern commerce platforms. Lead customer account health, post-sales adoption, and Strategic Business Reviews to drive retention, platform usage, and long-term growth. Partner cross-functionally with support, product, and sales to translate features into measurable business outcomes and help shape global customer-success frameworks. Communicate confidently with C-level stakeholders in German and English.
Location: Munich, Berlin
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Maximize enterprise customer value from agentic-commerce architecture and composable commerce (including Frontend and Connect) while building flexible, future-proof tech stacks.
  • •Translate product features and functions into clear business results aligned to customer strategic goals and ROI metrics.
  • •Proactively advance customer relationships and run Strategic Business Reviews (SBRs) to increase retention and platform utilization and accelerate growth.
  • •Collaborate with product management and partner teams (Sales, Product, Support) to represent customer needs and deliver feedback that shapes the product roadmap.
  • •Drive customer-success practices forward regionally and globally, improve internal processes, and act as an escalation point with the Product Support team.
Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceLearning BudgetLanguage TrainingParental LeaveEquity

Key Requirements

  • •At least five years of experience in a high-touch tech environment with proven success in customer success, pre-sales, or technical consulting.
  • •Experience in e-commerce or retail is ideal.
  • •Native-level German and negotiation-ready English for communicating with customers.
  • •Deep technical understanding of modern API-first and headless technologies, plus business/ROI thinking.
  • •Ability to lead C-level conversations, advise on customer strategy, and identify expansion opportunities.
Experience:EnterpriseE-commerceRetailTechnical consultingPre-salesHigh-touch tech
Skills:CommunicationClient advisoryStrategic thinkingStructured workCross-functional collaboration
Languages:GermanEnglish
Tech Stack:Composable CommerceAPI-firstHeadlessFrontendConnect

Company Brief

Commerce Tools
Provides a frontend-as-a-service platform for headless commerce, enabling teams to build, deploy, and manage composable storefronts. Integrates with commercetools and other backend services to deliver omnichannel customer experiences.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Berlin, Germany
WebsiteLinkedIn