Claims Specialist

GEICO
United States
Workplace: HybridFull time52,000 - 52,000 annuallyFunction: Insurance & ActuarialEducation: high_schoolSkills: ["Customer service","Interpersonal","Problem-solving","Empathy","Time management"]

Auto Claims Specialist providing empathetic guidance to policyholders through coverage steps, guiding customers to get back on the road while maintaining high-quality service in a high-volume environment. Requires strong customer service, problem-solving, and multitasking across platforms; in-office training with potential 80% on-site/20% off-site work.

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FursaFursa
GEICO
GEICO
2 months ago

Claims Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Status: Live
Reposted: similar role first listed 7 months ago

Job Summary

Auto Claims Specialist providing empathetic guidance to policyholders through coverage steps, guiding customers to get back on the road while maintaining high-quality service in a high-volume environment. Requires strong customer service, problem-solving, and multitasking across platforms; in-office training with potential 80% on-site/20% off-site work.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Insurance & Actuarial

Key Responsibilities

  • •Manage incoming calls, collect accident facts, investigate claim details, collect statements from involved parties, and assist in the process of getting customers back on the road.
  • •Resolve customer concerns ensuring a positive experience.
  • •Guide policyholders through their coverage and the steps to get back on the road safely.
  • •Operate with empathy and care to reassure customers during claims.
  • •Drive customer satisfaction through meaningful interactions.

Pay and Benefits

Salary: 52,000 annually
Perks:Health InsuranceDentalVision401kTuition AssistancePaid Holidays

Key Requirements

  • •High School Diploma or GED required; College degree preferred
  • •Customer-facing claims experience preferred
  • •Strong customer service, interpersonal, problem-solving and empathy skills
  • •Adaptable, detail-oriented, and able to prioritize and multitask across platforms
  • •Experience in high-volume call centers with KPIs and measurable goals
Experience:Insurance
Education:High School
Skills:Customer serviceInterpersonalProblem-solvingEmpathyTime management

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

GEICO
GEICO is a major US auto insurer offering personal auto policies, roadside assistance, and insurance products through direct-to-consumer channels and agents. Known for competitive rates and national advertising, it operates as a subsidiary of Berkshire Hathaway.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Chevy Chase, United States
Founded: 1936
WebsiteLinkedIn