Manager, International Learning & Transformation

American Express
London
Workplace: HybridFull timeFunction: Education & TrainingSkills: ["Consulting","Problem-solving","Stakeholder management","Relationship building","Communication"]

Lead international learning and transformation initiatives by owning intake, prioritization, and workforce readiness assessment for strategic business change. Partner with business, product, and programme teams to design adoption strategies, combine readiness activities, learning, communications, performance support, and leader reinforcement, and drive measurable adoption outcomes. Use data and stakeholder feedback to monitor success measures, identify risks, evolve enablement approaches, and contribute to scalable governance, standards, and repeatable frameworks.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
American Express
American Express
2 days ago

Manager, International Learning & Transformation

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Lead international learning and transformation initiatives by owning intake, prioritization, and workforce readiness assessment for strategic business change. Partner with business, product, and programme teams to design adoption strategies, combine readiness activities, learning, communications, performance support, and leader reinforcement, and drive measurable adoption outcomes. Use data and stakeholder feedback to monitor success measures, identify risks, evolve enablement approaches, and contribute to scalable governance, standards, and repeatable frameworks.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Education & Training
Seniority: Manager level

Key Responsibilities

  • •Own the intake process for strategic transformation initiatives, assessing and prioritising opportunities aligned to business objectives and capacity.
  • •Act as the primary Learning & Transformation partner from intake and discovery through implementation and post-launch adoption.
  • •Assess business objectives, colleague impacts, adoption risks, and organisational readiness to recommend workforce readiness and enablement approaches.
  • •Lead workforce readiness and adoption strategies that align to business priorities, deliver measurable adoption outcomes, and evolve based on stakeholder feedback.
  • •Coach and develop colleagues while leading cross-functional initiatives and contributing to governance, standards, frameworks, and repeatable approaches.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability InsuranceRetirementParental LeaveCounseling Support

Key Requirements

  • •Proven success leading or consulting on large-scale business transformation, organisational change, or capability initiatives.
  • •Strong consulting, problem-solving, and stakeholder management skills to diagnose challenges, influence decisions, and translate priorities into solutions.
  • •Demonstrated ability to build trusted relationships and influence senior stakeholders in a complex, matrixed organisation.
  • •Strong programme and project management capability, leading cross-functional initiatives and balancing multiple strategic priorities.
  • •Ability to use data, insights, and business measures to evaluate outcomes and drive continuous improvement.
Skills:ConsultingProblem-solvingStakeholder managementRelationship buildingCommunication
Tech Stack:AI-enabled guidanceDigital learningKnowledge managementAIAutomation

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn