Senior Customer Success Manager

Thrive Global
United States
Workplace: RemoteFull timeUSD 125,000 - 150,000 annuallyFunction: Customer Success & Account ManagementExperience: 7-10 yearsSkills: ["Communication","Problem-solving","Project management","Relationship-building","Presentations"]

Senior Customer Success Manager responsible for the successful delivery, adoption, and ongoing engagement of Thrive's AI-powered platform. Manages a defined portfolio across lifecycle including renewals and expansions, uses AI-assisted workflows for executive meetings, translates product updates into client-ready narratives, and collaborates cross-functionally to drive adoption, value realization, and renewal growth.

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FursaFursa
Thrive Global
Thrive Global
4 months ago

Senior Customer Success Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Senior Customer Success Manager responsible for the successful delivery, adoption, and ongoing engagement of Thrive's AI-powered platform. Manages a defined portfolio across lifecycle including renewals and expansions, uses AI-assisted workflows for executive meetings, translates product updates into client-ready narratives, and collaborates cross-functionally to drive adoption, value realization, and renewal growth.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Owns a defined portfolio of customers across the lifecycle including renewals and expansion
  • •Uses AI-assisted workflows to prepare for executive meetings and synthesize stakeholder priorities into compelling narratives
  • •Translates Thrive research, product updates, and feature launches into client-ready talking points and positioning
  • •Builds executive-ready QBRs and engagement summaries using data and AI-generated first drafts
  • •Forecasts renewals and expansions in partnership with Sales and collaborates cross-functionally to deliver adoption, engagement, and value realization

Pay and Benefits

Salary: USD 125,000 - 150,000 annually
Equity and Bonus:Equity
Perks:Health Insurance401kVisionDentalEquity

Key Requirements

  • •7–10+ years of demonstrated success in a customer success role, ideally with 2+ years at a SaaS technology company
  • •Hands-on experience using AI tools in a professional context — meeting prep, communications, presentations, data synthesis, or customer strategy
  • •Ability to critically evaluate and refine AI-generated outputs to match your voice, the customer's context, and Thrive's standards
  • •Strong communication, analytical, problem-solving, and project management skills
  • •Experience using Salesforce, G-Suite, Microsoft products, and Zoom; working knowledge of tools like Coda and Looker is a plus
Experience:7-10 yearsSaasCustomer successAiWellbeing
Skills:CommunicationProblem-solvingProject managementRelationship-buildingPresentations
Languages:English
Tech Stack:SalesforceG-SuiteMicrosoftZoomCodaLookerAI toolsAI productivity platforms

Company Brief

Thrive Global
Provides behavior-change technology, content, and programs aimed at reducing stress and improving well-being for individuals and workplaces through science-backed coaching, digital tools, and corporate wellness solutions.
Industry: Wellness & Preventive Health
Company Size: Medium (51 to 250 employees)
Growth: Established Company
Headquarters: New York, United States
Founded: 2016
WebsiteLinkedIn