Thrive Global

2 months ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Senior Customer Success Manager responsible for the successful delivery, adoption, and ongoing engagement of Thrive's AI-powered platform. Manages a defined portfolio across lifecycle including renewals and expansions, uses AI-assisted workflows for executive meetings, translates product updates into client-ready narratives, and collaborates cross-functionally to drive adoption, value realization, and renewal growth.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Owns a defined portfolio of customers across the lifecycle including renewals and expansion
•Uses AI-assisted workflows to prepare for executive meetings and synthesize stakeholder priorities into compelling narratives
•Translates Thrive research, product updates, and feature launches into client-ready talking points and positioning
•Builds executive-ready QBRs and engagement summaries using data and AI-generated first drafts
•Forecasts renewals and expansions in partnership with Sales and collaborates cross-functionally to deliver adoption, engagement, and value realization

Pay and Benefits

Salary: USD 125,000 - 150,000 annually

Equity and Bonus:Equity

Perks:Health Insurance401kVisionDentalEquity

Key Requirements

•7–10+ years of demonstrated success in a customer success role, ideally with 2+ years at a SaaS technology company
•Hands-on experience using AI tools in a professional context — meeting prep, communications, presentations, data synthesis, or customer strategy
•Ability to critically evaluate and refine AI-generated outputs to match your voice, the customer's context, and Thrive's standards
•Strong communication, analytical, problem-solving, and project management skills
•Experience using Salesforce, G-Suite, Microsoft products, and Zoom; working knowledge of tools like Coda and Looker is a plus

Experience:7-10 yearsSaasCustomer successAiWellbeing

Skills:CommunicationProblem-solvingProject managementRelationship-buildingPresentations

Languages:English

Tech Stack:SalesforceG-SuiteMicrosoftZoomCodaLookerAI toolsAI productivity platforms

Company Brief

Thrive Global

Provides behavior-change technology, content, and programs aimed at reducing stress and improving well-being for individuals and workplaces through science-backed coaching, digital tools, and corporate wellness solutions.

Industry: Wellness & Preventive Health

Company Size: Medium (51 to 250 employees)

Growth: Established Company

Headquarters: New York, United States

Founded: 2016

Website LinkedIn

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Thrive Global

2 months ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Owns a defined portfolio of customers across the lifecycle including renewals and expansion
•Uses AI-assisted workflows to prepare for executive meetings and synthesize stakeholder priorities into compelling narratives
•Translates Thrive research, product updates, and feature launches into client-ready talking points and positioning
•Builds executive-ready QBRs and engagement summaries using data and AI-generated first drafts
•Forecasts renewals and expansions in partnership with Sales and collaborates cross-functionally to deliver adoption, engagement, and value realization

Pay and Benefits

Salary: USD 125,000 - 150,000 annually

Equity and Bonus:Equity

Perks:Health Insurance401kVisionDentalEquity

Key Requirements

•7–10+ years of demonstrated success in a customer success role, ideally with 2+ years at a SaaS technology company
•Hands-on experience using AI tools in a professional context — meeting prep, communications, presentations, data synthesis, or customer strategy
•Ability to critically evaluate and refine AI-generated outputs to match your voice, the customer's context, and Thrive's standards
•Strong communication, analytical, problem-solving, and project management skills
•Experience using Salesforce, G-Suite, Microsoft products, and Zoom; working knowledge of tools like Coda and Looker is a plus

Experience:7-10 yearsSaasCustomer successAiWellbeing

Skills:CommunicationProblem-solvingProject managementRelationship-buildingPresentations

Languages:English

Tech Stack:SalesforceG-SuiteMicrosoftZoomCodaLookerAI toolsAI productivity platforms

Company Brief

Thrive Global

Industry: Wellness & Preventive Health

Company Size: Medium (51 to 250 employees)

Growth: Established Company

Headquarters: New York, United States

Founded: 2016

Website LinkedIn