Onboarding Specialist

Grubtech
Cairo
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Empathy","Interpersonal","Organization","Teamwork"]

As an Onboarding Specialist, you will welcome new Grubtech clients in Cairo, guide them through onboarding, demonstrate product capabilities, and ensure successful adoption of our SaaS platform across F&B and quick commerce customers. You’ll coordinate with cross-functional teams, collect client feedback, and provide tailored guidance to maximize value. This role sits in Operations, focusing on customer success during the onboarding journey.

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FursaFursa
Grubtech
Grubtech
1 year ago

Onboarding Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

As an Onboarding Specialist, you will welcome new Grubtech clients in Cairo, guide them through onboarding, demonstrate product capabilities, and ensure successful adoption of our SaaS platform across F&B and quick commerce customers. You’ll coordinate with cross-functional teams, collect client feedback, and provide tailored guidance to maximize value. This role sits in Operations, focusing on customer success during the onboarding journey.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Serve as the primary point of contact for new customers, answering questions, addressing concerns, and keeping them engaged throughout onboarding.
  • •Advocate for customers by gathering feedback and sharing it with internal teams.
  • •Proactively identify and resolve early challenges to ensure smooth adoption.
  • •Monitor account progress and provide tailored guidance on next steps.
  • •Deliver product demonstrations and troubleshooting support via scheduled calls or video meetings.

Key Requirements

  • •Bachelor’s degree in Business Administration or a related field
  • •2+ years in onboarding, customer success, or client-facing roles in SaaS or software companies
  • •Experience working cross-functionally with multiple stakeholders is a plus
  • •Strong written and verbal English communication skills
  • •Based in Cairo, Egypt
Experience:2+ yearsSaaSSoftware
Education:Bachelor's
Skills:CommunicationEmpathyInterpersonalOrganizationTeamwork
Languages:English

Company Brief

Grubtech
Grubtech provides a unified commerce SaaS platform (gOnline) that integrates orders, POS, delivery, logistics and analytics for restaurants, cloud kitchens and quick-commerce merchants to streamline operations and scale across markets.
Industry: FoodTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series B
Headquarters: Dubai, United Arab Emirates
Founded: 2019
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor