Member & Community Experience Associate

Flow Life
Miami
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Clear communication","Warm communication","Customer service","Cash handling","Composure"]

Be the first point of contact for neighbors, guests, and visitors—checking in arrivals, resolving issues, and managing access at the front of the property. Use Zendesk to handle requests, complaints, and escalations to resolution. Support move-ins/outs and elevator reservations, manage amenity bookings and events, oversee packages and locker audits, and keep the lobby aligned with Flow brand standards.

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FursaFursa
Flow Life
Flow Life
1 month ago

Member & Community Experience Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Be the first point of contact for neighbors, guests, and visitors—checking in arrivals, resolving issues, and managing access at the front of the property. Use Zendesk to handle requests, complaints, and escalations to resolution. Support move-ins/outs and elevator reservations, manage amenity bookings and events, oversee packages and locker audits, and keep the lobby aligned with Flow brand standards.
Location: Miami
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Check in guests, prospective neighbors on tours, and vendors; issue and deactivate vendor fobs as needed for building security.
  • •Receive and work neighbor, guest, and vendor requests and complaints through Zendesk and follow them through to resolution.
  • •Support escalations directly when possible and know when to bring in the Director.
  • •Walk new neighbors through welcome packets, issue keys at move-in, and support move-outs and internal transfers.
  • •Manage packages and deliveries (sort/log, notify neighbors, conduct locker audits) and prepare shift handoff notes; keep the lobby secure and consistent with brand standards.

Pay and Benefits

Perks:Health InsuranceDentalVision401kParental LeavePaid LeavePaid HolidaysRemote Work

Key Requirements

  • •Work in a customer-facing environment (hospitality, residential, retail, or service) and know how to handle people as they arrive.
  • •Write clearly and communicate warmly, maintaining the same tone in person and in Zendesk tickets.
  • •Be comfortable with Zendesk (or similar) and working within property management and revenue management software.
  • •Handle cash accurately.
  • •Be composed during escalations and know the difference between de-escalating and avoiding.
Experience:HospitalityResidentialRetailCustomer service
Skills:Clear communicationWarm communicationCustomer serviceCash handlingComposure
Tech Stack:ZendeskProperty management softwareRevenue management softwareSpringHealth

Company Brief

Flow Life
DTC brand offering menstrual and feminine-care products designed for comfort, sustainability, and convenience, often including reusable or subscription-based solutions to support menstrual health and everyday wellbeing.
Industry: Direct to Consumer Brands
Website