Customer Experience Banker - Granville, OH

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: high_schoolSkills: ["Customer service","Communication","Relationship management","Sales","Problem-solving"]

Serve as a Financial Concierge for walk-in customers, building and retaining consumer and business relationships in the branch. Proactively identify customer goals and needs, recommend deposit and other banking products, and resolve issues with exemplary service. Follow a disciplined sales and referral process, educate customers on consumer deposit products, and partner with other bank areas to deepen relationships while meeting operational, security, risk, and regulatory requirements.

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Huntington Bancshares
Huntington Bancshares
4 hours ago

Customer Experience Banker - Granville, OH

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Serve as a Financial Concierge for walk-in customers, building and retaining consumer and business relationships in the branch. Proactively identify customer goals and needs, recommend deposit and other banking products, and resolve issues with exemplary service. Follow a disciplined sales and referral process, educate customers on consumer deposit products, and partner with other bank areas to deepen relationships while meeting operational, security, risk, and regulatory requirements.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and effectively resolve customer issues.
  • •Educate customers on consumer deposit products and processes transactions accurately and efficiently.
  • •Proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up, outbound calling, and referrals from customers and partners.
  • •Educate and refer customers to other areas of the bank to deepen relationships and build partnerships.
  • •Adhere to operational, security, risk, and regulatory policies and procedures; balance daily.

Key Requirements

  • •High School Diploma or GED and minimum of 1 year of customer service or military service in an administration, contracting, civil affairs, or similar role, or a Bachelor's Degree.
  • •1+ year in customer service in banking, financial services, or goal-driven retail sales.
  • •Cash handling skills.
  • •Comfort with technology such as mobile services and online banking services.
  • •Ability to provide customer service and resolve customer issues.
Experience:BankingFinancial services
Education:High School
Skills:Customer serviceCommunicationRelationship managementSalesProblem-solving
Tech Stack:Mobile servicesOnline banking services

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn