Customer Service Agent

Pool Corporation
United States
Workplace: OnsiteFull timeUSD 18 - 20 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Communication","Customer handling","Problem-solving","Data accuracy","Relationship building"]

Provide customer service by phone while actively supporting and growing sales. Place and respond to customer calls, build relationships to understand needs, and process orders and quotes accurately. Communicate pricing, product updates, and delivery terms, resolve customer complaints, and cross-sell/upsell promotional items to meet sales quotas. Coordinate with sales, business development, operations, purchasing, and accounts receivable to support orders, inventory information, and past-due collections.

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FursaFursa
Pool Corporation
Pool Corporation
11 hours ago

Customer Service Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Provide customer service by phone while actively supporting and growing sales. Place and respond to customer calls, build relationships to understand needs, and process orders and quotes accurately. Communicate pricing, product updates, and delivery terms, resolve customer complaints, and cross-sell/upsell promotional items to meet sales quotas. Coordinate with sales, business development, operations, purchasing, and accounts receivable to support orders, inventory information, and past-due collections.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Place and answer calls from existing and potential customers to solicit business and follow up on needs.
  • •Establish customer relationships and recommend products and solutions based on needs and buying habits.
  • •Process customer orders and quotes quickly and accurately, including data entry for sales orders and price matrices.
  • •Cross-sell and upsell promotional items to increase sales while providing pricing, product updates, delivery details, and terms.
  • •Resolve customer complaints in a timely manner and follow up with sales center managers; support inventory control and assist with past-due collections when needed.

Pay and Benefits

Salary: USD 18 - 20 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveLife InsurancePaid ParentalTuition EducationEmployee Discounts

Key Requirements

  • •High school diploma or GED (and must be 18+ to apply).
  • •2+ years of inside sales associate experience.
  • •Strong product knowledge in the swimming pool and spa industry.
  • •Proven ability with effective selling techniques to meet sales goals and grow sales.
  • •Ability to handle difficult customers and situations with strong written and verbal communication.
Experience:2+ yearsInside salesSalesRetail
Education:High School
Skills:CommunicationCustomer handlingProblem-solvingData accuracyRelationship building

Company Brief

Pool Corporation
Distributes swimming pool supplies, equipment, and related outdoor living products to pool builders, repair companies, and retailers. Also provides irrigation and landscape products through a broad North American distribution network.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Covington, United States
Founded: 1993
WebsiteLinkedIn